New and renewed licenses will be sent by DHA to the doorstep of health professionals in UAE, saving them from the hassle of waiting in long lines at service centers. Healthcare professionals will be given convenient service delivery for their licenses, with the ‘drop to your door’ service. This service has been introduced by Dubai … Continue reading Health Professionals To Receive Licenses At Doorstep
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RTA to add more self-service kiosks for customer convenience. The Roads and Transport Authority (RTA) has said that their smart kiosks, have had more than seventy thousand transactions from the time of its launch, which is December 2013. With the success of the service and customers appreciating its efficiency, RTA has made plans of further … Continue reading 70,000 Transactions Made Through RTA Smart Kiosks
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Two flights to Islamabad, and four flights each to Tehran and Muscat, will be added to Qatar Airways flight schedule, to meet demand and improve customer service. Qatar Airways has publicized that it has expanded the number of flights to Islamabad, Muscat, Tehran and Doha, catering to increasing demands. Qatar Airways, will be adding four … Continue reading Qatar to Increase Flights to Tehran, Muscat and Islamabad
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A new vehicle inspection center was opened up by Abu Dhabi National Oil Company (ADNOC) in Al Ain. The Mezyed Vehicle Inspection Center will be offering license renewal and vehicle inspection services. The ceremony was attended by CEO ADNOC Distribution Mr. Abdulla Salem Al Dhaheri and Head of Vehicles and Drivers Licensing Department at Abu … Continue reading ADNOC Opens New Vehicle Inspection Center to Facilitate Customers
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Customers can now plan their shopping and entertainment experiences by getting a copy of the Dubai Summer Surprises official Guide. The Dubai Festivals and Retail Establishment (DFRE), an agency of the Department of Tourism and Commerce Marketing (DTCM) and Dubai Summer Surprises (DSS), have put together a guide to facilitate customers who are looking for … Continue reading Dubai Summer Surprises Attracts Customers to Dubai
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A new resolution has been introduced by the Ministry of Interior in UAE to provide guidelines about services regulation, issuance of new visa, and fee structure for Naturalization, Residency and Ports Affair Sector. These new measures are aimed towards enhancing level and quality of customer service delivered. A press conference was held by Vice President … Continue reading Introduction of New Visa System For Improving Customer Service
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As UAE is moving towards the ultimate objective of smart government, a lot of initiatives driven by technology have been introduced. As part of this goal, the Roads and Transport Authority (RTA) has facilitated the elderly and disabled by providing them with the option to renew their parking permits using their smartphones. Needless to say, … Continue reading Smartphone Enabled Parking Permits Service Launched by RTA
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A new customer suggestion campaign has been launched by Dubai Land Department to ensure that the quality of services it offers to customers is enhanced. By introducing this campaign the authority wants to get a better understanding of the customer’s viewpoint about services being offered. The feedback collected will be used to upgrade the performance … Continue reading Customer Suggestion Campaign Launched By Dubai Land Department
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A package of 30 new smart services will be launched by GDRFA (The General Directorate of Residency and Foreign Affairs) Dubai. The first phase of smart services has already been completed by the launch of 28 services. The unveiling of 30 new smart services marks the second phase which will further add to the convenience … Continue reading 30 New Smart Services to be Launched by GDRFA-Dubai
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Customer service standards will be maintained through the Service Specifications Manual offered by RTA. The Roads and Transport Authority (RTA) has begun work on standardizing service, by implementation of the services specifications manual, and ensuring service quality is maintained through all delivery channels. RTA aims on improving service delivery and raising customer satisfaction by ensuring … Continue reading RTA to Implement Service Specifications Manual for Enhanced Customer Service
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