Established in 2012, CustomerService.ae fills the gap in the ongoing conversation about customer service and customer experience in the GCC region.


CustomerService.ae is the gateway to customer service in the GCC region. As the GCC’s only customer service resource, we offer a comprehensive guide to everything related to customer service - from best practices, engaging articles, in-depth interviews with thought leaders and innovators, news about the latest developments in customer service & customer experience, upcoming events, and workshops. We also offer Experiential Training Workshops, Training Game Kits, All-in-one Social Media Management Services and Contact Center Management for businesses of all sizes.

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  • Media Kit


  • Media Kit


  • Media Kit

    Customer Service

  • Media Kit


  • Media Kit


  • Media Kit

    Customer Service


  • #8c0303
    R: 140 G: 3 B: 3
    C: 27 M: 100 Y: 100 K: 31

  • #2e2e2e
    R: 46 G: 46 B: 46
    C: 70 M: 64 Y: 63 K: 63

Download Media Kit


The CustomerService.ae brand includes the words, phrases, symbols, designs and other distinctive brand features associated with CustomerService.ae and our services (‘Brand Assets’). Examples of our Brand Assets include the word ‘CustomerService.ae’ and our logos. Our Brand Assets are trade names, trademarks, service marks and trade dress of CustomerService.ae.

We ask that you follow these Brand Guidelines, which are intended to promote consistent use of our Brand Assets. This makes it easier for people to instantly recognize references to CustomerService.ae, and prevents confusion. These guidelines also help protect CustomerService.ae’s intellectual property.


  • Use our Brand Assets to refer to CustomerService.ae, our services or anything else we offer.

  • Write “CustomerService.ae” as a single word, and capitalize the ‘C’ and the second ‘S’.

  • Comply with our Logo Guidelines, Terms of Service, and Acceptable Use Policy.


  • Use the Brand Assets in a way that suggests or implies partnership, sponsorship, or endorsement by CustomerService.ae.

  • Modify or alter Brand Assets.

  • Incorporate the Brand Assets or anything confusingly similar, into your trademarks, domain names, logos or similar content.

  • Present the Brand Assets in a way that makes the most prominent or distinctive feature of what you’re creating.

  • Use the Brand Assets in merchandise or other products such as clothing, hats or mugs.

  • Use trademarks, domain names, logos, or other content that imitate or could be confused with CustomerService.ae.

  • Feature CustomerService.ae on materials associated with sexually explicit content, unlawful activity or other materials that violate our Terms of Service and Acceptable Use Policy.

  • To help us address future branding issues, we may modify these Brand Guidelines, without notice to you. We’ll post the most recent version on our website. You’re responsible for following any modified terms, so be sure to review these Brand Guidelines regularly.

    If in doubt, feel free to get in touch with us at info@customerservice.ae.


‘Transforming Your Customer Experience’


Media Kit

G-14, Dubai Gate 1, Cluster Q
Jumeirah Lakes Towers
Dubai, U.A.E.
+971 4 423 2624

Media Kit

P-8, MAG 214, Cluster R
Jumeirah Lakes Towers
Dubai, U.A.E.
+971 4 423 2624


Interested in covering a CustomerService.ae event? There are a limited number of press passes and attendance by members of the press will be considered on an independent basis. Send your name, the name of your media outlet, and your proposed topic of coverage at media@customerservice.ae. Press decisions are generally made in the weeks preceding the events, and accepted attending journalists are notified approximately one week prior to each event.


Image and photo requests related to a CustomerService.ae event must be accompanied by the following information:

  • Name of publication/media outlet

  • Description of requested image

  • Publication date

  • Preferred file format

  • Deadline for receipt of image

  • Image requests should be directed to Noreen Nusrat at media@customerservice.ae. A photo credit will be provided when the image is delivered, and this credit must run in full.

    For all other queries, please contact us.