Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.
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Being unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.
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There will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.
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0 percent of a company’s revenues are generated by 20 percent of their existing customers.
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