Usman Ghani (April 25, 2016)
There will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.
Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.
Read MoreBeing unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.
Read MoreThere will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.
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