Basic Communication Skills Workshop is an interactive games-based, learner-centered training that assists participants in adopting techniques that will significantly improve their ability to communicate.
Advanced Communication Skills Workshop is a learner-centered training that presents the art of communicating, networking, motivating & building rapport to the participants.
Emotional Intelligence (EI) is a must-have ability for customer service professionals. Emotional Intelligence consists of self-awareness, self-regulation, internal motivation, empathy and social skills.
Problem Solving Skills Workshop will empower customer-facing employees by introducing them to proven problem-solving techniques that they can use immediately in the office.
Time Management Workshop is an interactive learning experience that evaluates the participants existing time management skills and presents them with a personalized action plan.
Negotiation Skills Workshop is a hands-on session that offers a step-by-step guide to effective negotiation through game-based and scenario-based learning.
Presentation Skills Workshop is an interactive session that transforms participants into confident, convincing presenters and speakers.
Stress Management Workshop is designed to help participants give quick solutions to problems and deal with queries effectively, all the while maintaining a positive attitude with customers.
Our experienced trainers will guide participants in how to refine existing social care practices while also scaling up the customer service capacity of the responsible teams.
Customer Service 101 Workshop helps participants adopt a customer-centric attitude to better satisfy customers complaints, comments and concerns.
Interpersonal Skills Workshop follows an experiential training format. Participants will sharpen their core interpersonal skills to provide a seamless customer experience.
Call Center Essentials Workshop enables participants to deliver their desired message effectively and strive for customer satisfaction on every phone call.
"What I loved about the training courses provided by CustomerService.ae is that it was very engaging and fun with a lot of practical activities. These activities ensured collaboration, communication and just team bonding within our community members who were dispersed across 9 countries. Even though the trainings were via zoom, it still successfully achieved all training objectives and outcomes. Moreover, it is noteworthy that the trainer was always eager to receive our feedback and act upon that to make the next training sessions even better."