News - Part 11

LATEST

Mar

VIVA Bahrain & Huawei to Work Together for Better Service Experiences

VIVA Bahrain in a statement announced the development of VIVA’s offerings to enterprise customers and streamlining customer experience management systems. The company will be partnering with Huawei for enhancing the customer experience. The two companies signed a memorandum at the Mobile World Congress recently held in Barcelona, Spain. VIVA Bahrain has been expanding its mobile … Continue reading VIVA Bahrain & Huawei to Work Together for Better Service Experiences

Mar

Warba Bank Launches Numerous New Services Under “Murabaha Express”

In a bid to enhance customer service experience, The “Murabaha Express” is set to offer special services to customers in the personal finance sector. The new service by Warba will facilitate customers to purchase financial products and services in compliance with Shariah law and personal finance regulation. Head of Personal Financing Waleed Al-Musallam said that … Continue reading Warba Bank Launches Numerous New Services Under “Murabaha Express”

Mar

Etisalat Grows Its Roaming Coverage to Facilitate Business Customers

Business customers can now utilize the Travellers Pack to track their international usage data spending when on roaming. Etisalat has increased its network for Business Traveller Packs to 248 operators through 105 countries without any extra charges. The Business Travellers Pack varies from one-off packs to one monthly repeating packs. The prices of these packs … Continue reading Etisalat Grows Its Roaming Coverage to Facilitate Business Customers

Mar

Bank Sohar Enables Customers to Pay Bills and Make Inter-Bank Transfers

Customers of the bank will now be able to enjoy the effortless service of making instant inter-bank transfers within Oman. In an attempt to provide more value added services to customers, Bank Sohar will now allow customers to transfer funds to all local banks in Oman, in addition to Online Bill payment facility. The two … Continue reading Bank Sohar Enables Customers to Pay Bills and Make Inter-Bank Transfers

Mar

Etisalat Plans to Create a Single Carrier 400 Gbps Technology for Better Service Experience

Etisalat set to become first ever operator in MENA region to test and commercially launch Single Carrier 400Gbps technology. Etisalat, one of the most popular telecom operator’s in the region has continually thrived to introduce innovative products and services aimed to enhance customer experience. The telecom giant’s new initiative, for which it has partnered with … Continue reading Etisalat Plans to Create a Single Carrier 400 Gbps Technology for Better Service Experience

Mar

Zain Kuwait Chooses Ericsson for Enhancing Customer Experiences

Customers of Zain Kuwait will be gaining from improved billing systems and more aligned processes. Ericsson has been given the Business Support Systems (BSS) transformation project for Zain Kuwait. The agreement between the two entails a range of products, solutions and system integration services. The agreement was signed during the Mobile World Congress in Barcelona, … Continue reading Zain Kuwait Chooses Ericsson for Enhancing Customer Experiences

Mar

Dubai Courts Introduces New E-service for Efficient Processes

Dubai Courts has announced the introduction of an electronic service which looks to deliver a smooth and more effective way of publishing legal declaration ads in local newspapers. Dubai courts is looking to offer quality oriented and efficient services which result in complete customer satisfaction, which is in line with the directives of H.H. Sheikh … Continue reading Dubai Courts Introduces New E-service for Efficient Processes

Mar

Doha Bank Offers Tablet Banking Facility to Customers

Doha Bank, in an announcement, revealed the launch of Tablet Banking facility, which is part of the bank’s effort to offer digitalized banking experience and enhance customer service quality. The new digital account opening solution will enable customers to open an account with the bank and receive their debit card right there and then at … Continue reading Doha Bank Offers Tablet Banking Facility to Customers

Mar

First ZOOM Store Opens for Customers in Bahrain

After witnessing growth and success in UAE, Emirates National Oil Company (ENOC) has opened the first ZOOM store in Juffair. The recently opened ZOOM retail store in Bahrain will provide round the clock services to the residents of the region. The store will cater to all domestic needs of the residents including fresh fruits, vegetables, … Continue reading First ZOOM Store Opens for Customers in Bahrain

Feb

UAE Government Sector Employees Enrolled in Customer Service Excellence Diploma

The Ministry of Interior in a statement announced that a second batch of 500 students have enrolled in the Customer Service Excellence Diploma program. Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General chaired an introductory meeting on the program at the General Secretariat of the Office of H.H. Deputy Prime … Continue reading UAE Government Sector Employees Enrolled in Customer Service Excellence Diploma