Ericsson has been given the Business Support Systems (BSS) transformation project for Zain Kuwait. The agreement between the two entails a range of products, solutions and system integration services. The agreement was signed during the Mobile World Congress in Barcelona, during a ceremony which was attended by Hans Vestberg, President and Chief Executive Officer of Ericsson Group and Omar Al-Omar Chief Executive Officer of Zain Kuwait, along with other Ericsson and Zain Executives.
Through Ericsson’s solutions, customers of Zain will be able to gain from the advantages of a fully integrated system which has greater flexibility and lesser time to market for new offers. Customers will enjoy smoother experiences through the enhanced billing flexibility, single bill as well as options to try new services, without having to worry about unexpected costs.
Omar Al Omar, CEO of Zain Kuwait, said that Ericsson is a leader in BSS transformation processes and its BSS solutions provide efficient, innovative and user- oriented systems. He showed confidence in Ericsson’s potential to assist Zain Kuwait in aligning its processes, reducing costs and delivering the best customer experience in real time.
The project brings forward the second phase of Ericsson’s partnership with Zain Kuwait, as Ericsson completed the implementation of its charging system, Multi Activation, Multi Mediation and integration layer for Zain Kuwait in November 2014.
Dubai, UAE, 15th April 2022: Dubai will play host to healthcare innovation leaders at the inaugural EMERGE GHI event, to be held at the Conrad Dubai on May 24th and 25th. The event connects the most innovative ideas in healthcare with...Read More
Dubai, U.A.E. - Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers. With Twitter Customer Feedback, people...Read More
For the first time in Dubai, Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE. This...Read More