Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General chaired an introductory meeting on the program at the General Secretariat of the Office of H.H. Deputy Prime Minister.
Mohammed Hamid stressed the importance of Customer Service Excellence Diploma in developing human capital and enhancing customer service skills. He reiterated the Ministry of Interior’s commitment to find and train professionals for customer service jobs with an aim to achieve excellence in delivering government services in line with UAE Vision 2021. The Strategy and Performance Development Director General expressed hope after completion of the customer service diploma that the participants would work towards enhancing institutional performance and upgrading government services.
Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Ministry of Interior said that under the instruction from the police leadership, 500 employees from various police sectors at the Ministry of Interior have been enrolled in the program. He also added that the number of participating entities from the government sector totaled to 46 entities, including 29 federal bodies and 17 local bodies form the Abu Dhabi government.
Deputy Head of the Customer Service Department at the Ministry of Interior, Lieutenant Colonel Maneh Hamad Al Zaabi delivered an introductory overview that included the salient features of the diploma program including the main topics. The program will cover customer service, the training methodology, mechanism of performance follow-up, the requirements of the diploma and the international tests. He also noted that the program is designed in line with international practices which aim to polish and enhance skills of human resources working in various professions.
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