The new system gives citizens a relief from standing in long queues, while entering or exiting the bus. The automated fare collection system ‘Hafilat’ would be helpful to create more convenient customer experience of traveling in public transport. With the help of Hafilat cards, citizens would be able to avail different facilities like easy payments … Continue reading Abu Dhabi Department of Transport to Launch Automated Fare Collection System
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Residents can now switch telecom providers with continuing to keep their previous number. Customers of Etisalat and Du will now have the freedom to change their telecom networks but hold on to their numbers. This service will be available from the 30th of December on wards giving the customers the convenient experience of choosing the … Continue reading Residents Won’t Find Swapping Telecom Providers a Hassle Anymore
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According to a recent study being carried out at UAE University, a positive reinforcement in customer behavior can greatly help to reduce over-speeding among motorists. Therefore, Abu Dhabi Traffic Police is raising awareness about speed with the smiling face speed indicator. On average, 30% of UAE drivers drive over the speed limit which could result … Continue reading Positive Reinforcement to Encourage Good Driving
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Emirati residents who use the Sharekni Car-Pooling scheme will now be able to find their way with a geographic information system. GIS-based maps and visualizations can greatly assist users to identify their final destinations and geographical locations. Therefore, RTA Dubai has linked its Sharekni Program with the GIS system for improved customer experience. With GIS … Continue reading Locate Destinations with Ease: Provision of Gis For Sharekni Car-Pooling Users
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The new direct route from UAE to Riga was celebrated in the inauguration ceremony that informed customers of the launch of the new route. Etihad Airways has partnered with AirBaltin, a Latvian carrier to offer direct flights from Abu Dhabi and Riga. The AirBaltin will be functioning on an Airbus A319 aircraft from this week … Continue reading Etihad Airways Has Partnered With Airbaltic to Provide a New Flight Route, Directly to Riga
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Mashreq, which is one of the UAE’s best financial institutes, received an award for the best banking group in the UAE at the world finance banking awards 2013. Farhad Irani stood in for the bank, whereas London stock exchange media centre was the venue for the ceremony. Bank performance, variety and clarity of products and … Continue reading Mashreq Acknowledged As the Best Banking Group in the Entire UAE
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A series of innovative training workshops have been launched by HSBC bank Oman S.A.O.G. Titled ‘creating an exceptional customer experience’ and run by a regional learning team, these two-day workshops are meant to educate HSBC employees across the sultanate on delivering exceptional customer service in all facets of banking. “Surveys reveal that 80% of companies … Continue reading HSBC Bank Oman Trains Staff in a Bid to Improve Customer Experience
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A new study by Booz & Company highlights the importance of government officials to connect with its citizens via smartphones and apps. It is recommended by in a study by management consulting firm Booz & Company that governments in the MENA locality should make use of the growing smartphone usability and get accessible to the … Continue reading The Governments of MENA Are Being Advised to Develop and Use Mobile Apps For Better Service For Citizens
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Abu Dhabi has set high goals on tapping into the growing cruise tourism market through the development of its plan for a permanent cruise terminal facility. Speaking at the forum, Seatrade Middle East Cruise, Al Mubarak Al Muhairi, director general, Abu Dhabi Tourism and Culture Authority said that area for permanent facility has been decided … Continue reading Abu Dhabi is all Set to Bring Action to its Plans for Permanent Cruise Terminal
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Abu Dhabi Education Counsel has declared the results of its year 2011-2012 ‘public opinion survey’, which witnessed the participation of 52,534 parents and guardians from across 445 private and public schools in Abu Dhabi. The survey results indicate unsatisfactory customer experience . Survey statistics revealed that only 56.22% parents have satisfaction with the tuition fees … Continue reading ADEC Public Opinion Survey: 40.2% Parents (UAE Nationals) Have Expressed Dissatisfaction Over School Fees
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