Increasingly digitalized interactions between brands and customers continue to change customer service expectations and the way that companies engage with customers. Not only will the trend of online shopping continue to grow in the coming years, companies will have to integrate technology in their
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There are scenarios where customers come for a product exchange or refund but have lost the purchase receipt. What is the best way to deal with such customers? Many businesses ignore the significance of providing exceptional customer service and end up losing customers to their competitors. Going be
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Digital advancements have changed the way people shop and also their customer service expectations from companies. With a complete revamp in digital economy in terms of how transactions are conducted over the internet, customer service benchmarks have to change to meet the needs of the modern custom
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One of the radical ways of achieving customer service excellence is keeping your employees happy. You must have satisfied customer service staff in order to make your customer service program a preemptive success. What businesses often fail to understand is that unhappy employees create a domino eff
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Providing exemplary customer support can turn out to be a challenging task if you stick to conventional processes and fail to adopt a proactive approach for serving customers. Seamless customer support is one of the decisive factors for building lasting customer relationships, however, many business
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Performance Management is a process through which a company consolidates goal setting and measures the performance in terms of metrics. It allows the company to appraise the performance of its employees and managers and ensure that their role supports the overall strategic aims of the company. From
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Offering quality customer service is an important factor for the success of any business. Being able to effectively measure customer service will enable companies to improve customer experience in the long-run. Assessing customer service acts as the stepping stone towards providing excellent custome
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In today’s business world, the balance of power has shifted towards customers, who now have a multitude of products and services to choose from, which must act as a cue for companies to embrace and promote a culture of customer-centricity. Ignoring the need to focus on being customer-centric can l
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While many businesses spend considerable amount of money and time on customer service training programs, most of them fail to bring any significant change to the attitude of CSRs and consequently to the overall customer service experience. The prime reason why these training programs fail to make an
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Gamification is a concept that is based on the application of game techniques like point scoring and competition to motivate and engage participants. The concept is being ardently used by businesses to incentivize employees and customers for enhancing customer service experience. Customer service ga
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