Building long-lasting client relationships is necessary for creating trust and customer loyalty. By developing a strong rapport with your customers you can expect them to keep returning to you for buying products. Taking care of customer needs and giving preference to what they want will help strengthen trust. What are the fundamental factors for building … Continue reading 4 Tips for Establishing Customer Rapport

Customers often experience deteriorating customer service standards when dealing with companies that are rapidly growing or expanding. This can be due to a number of factors such as lack of resources to meet customer needs and not having solid customer support processes in place. What businesses don’t realize is that customers are more likely to … Continue reading How to Maintain Excellent Customer Service in a Rapidly Growing Company

For any business the secret to success lies in making customers the top priority. Creating a customer oriented business culture significantly helps brands with customer retention and loyalty. A customer focused approach involves understanding the needs and expectations of customers with the goal to serve them in the best possible manner. Implementing a strategy that … Continue reading 5 Ways to Create a Customer Oriented Business Culture

Customer service representatives often find themselves in situations where they have to deal with disgruntled customers. It is quite inevitable that some customers might not be happy with the service or might feel that they have been treated poorly, since it is almost impossible to please every single customer who walks into a store or … Continue reading How to Win Back Disgruntled Customers?

Richard Branson, founder of the Virgin Group, has built around 400 companies in different industries while simultaneously establishing the gold standard for customer service throughout his career. One of the core values at Microsoft, the revolutionary company co-founded by Bill Gates, is to have ‘’passion for customers’’. Steve Jobs, co-founder of Apple Inc. continuously advocated … Continue reading Customer Service Lessons from Leading Entrepreneurs