In Focus: JW Marriott

(December 16, 2019)

There are several factors that influence one’s professional growth, but none as directly as an individual’s customer service skills. This particular skill set is among the most desirable ‘Employee Skills’ that businesses are looking for while hiring in the coming years. A few common examples of preferable soft skills are leadership, communication skills, empathy, problem-solving, … Continue reading Key Employee Skills to Look for in the Year 2020

No matter the industry, all companies must win the customer’s favor to secure their repeat business. This critical moment often occurs after a purchase or service has taken place.  A number of challenges faced while striving for customer loyalty are directly connected to customer service quality. Whether an employee is having a bad day or … Continue reading Customer Experience & You: 3 Steps to Better Service