Effectively communicating with customers is essential for success in business. ‘It’s not what you said, but how you said it’ makes perfect sense when we are considering customer service. With rapidly changing customer dynamics, it is vital to pay attention to the way you communicate with people in order to deliver customer service excellence in … Continue reading Customer Communication: Setting the Right Tone in a Digital Environment

In an interview with, Peter talks about the importance of having a competitive edge, and how Symphony Style Hotel Kuwait has managed to retain that competitive edge through remarkable customer service practices.

Empathy is the ability to understand the emotions of another person and is vital for those working in customer service. For businesses today, hiring individuals who not only specialize in a certain skillset, but also have high emotional intelligence has become fundamental to success. Recent research shows that companies which ingrain empathy as part of … Continue reading How to Engineer Empathy In Your Company’s Architecture

The change in buyer-to-seller dynamics has transformed the way customer happiness is perceived by both customers and businesses. Customer satisfaction is the new treasure vault that every company wants to unlock and the secret for opening it can be as simple as kindness and showing that you care. Creating acts of kindness for your customers … Continue reading 5 Ways to Show Customers You Care

Learning new skills is essential not only for personal development and career progression but also to ensure business growth. For those working in customer service, certain skills such as active listening, effective communication, empathy and problem solving are a prerequisite. Businesses need to ensure they conduct regular customer service training programs to train staff on … Continue reading Applying Game Based Learning in Customer Service