Author

In focus: Al Dyafa Hotel

(December 24, 2018)

Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach has helped maintain customer loyalty throughout the years.

In focus: Gulf Hotels Bahrain

(December 19, 2018)

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.

The Power Of Play: Customer Service Training With A Twist

(December 18, 2018)

When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.

Why Speed Is The Need In Customer Service

(December 13, 2018)

The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.

What Is The Link Between Company Culture And Customer Service Quality?

(November 29, 2018)

The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon.