Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach has helped maintain customer loyalty throughout the years.

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.

When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.

The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.

The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon.