Corporate Customers of Al-Hilal bank will now be able to enjoy convenient and efficient online banking services. Al-Hilal Bank in UAE has publicized its achievement of adopting the efficient Finacle corporate e-banking solution, from Infosys. The solution will equip Al-Hilal to deliver its customers with complete internet banking services in a more smooth and secure … Continue reading Al-Hilal Bank Has Installed Award Winning Finacle E-Banking Solution
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Customers of Dubai Customs will now have access to service centers for longer durations during the day The customer service center of Dubai Customs in Jebel Ali will now be open for longer hours for the assistance of customers. The center will remain open from 7:30 am to 4pm Sundays to Thursdays as well as … Continue reading Dubai Customs, Jebel Ali Customer Service Centre to increase timings
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Empower, a leading district cooling service provider, recently organized a customer workshop in Dubai unveiling benchmarks, industry trends and operational features for the cooling sector. The main purpose of organizing this workshop was to improve quality and level of interaction between Empower and its customers living in Jumeirah Lake Towers (JLT), Palm Jumeirah, Ibn Battuta … Continue reading Best Practices Exhibited by Empower in First Customer Workshop
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Electronic chip on fuel tank to help users track fuel type, date, time and price through the system. The Vehicle Identification Pass (Vip) service was introduced in March 2014 by the Emirates National Oil Company (ENOC) and Emirates Petroleum Product Company (EPPCO) for the convenience of the customers. Burhan Al Hashemi, Managing Director of ENOC … Continue reading Fuel Management System in Dubai to Reduce Customer Effort
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A series of Customer Service Rating Awareness Workshops were organized by Emirates Post Group. The workshops were organized under 1st Postal Zone initiative. These workshops were organized to prepare for this year’s UAE Government Service Excellence Program. Ms. Thamna Sharifi, Director of the Zone, at Al Falah Post Office in Abu Dhabi spoke about the … Continue reading Customer Service Rating Awareness Workshops Organized By Emirates Post Group
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Abu Dhabi’s Corniche Hospital, in an effort to improve the quality of customer care and provide a luxurious experience to patients, has launched the first phase of luxury floor housing for 16 suites. Eleven of these are Deluxe Jasmine and five are Super Deluxe Orchid suites. Speaking on the occasion, COO and Deputy CEO Dr. … Continue reading Luxury Floor Added For Patients by Corniche Hospital
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Customers will now be able talk to experts and seniors about customer service in various departments. The Dubai Health Authority (DHA) has introduced the ‘Leaders at Your Service’ program to deliver customers a platform to talk about their complaints, experiences and even provide feedback to various leaders at DHA. Sheikha Al Rahoomi, Director of Customer … Continue reading DHA Starts “Leaders at Your Service” Plan
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A group framework agreement has been signed between PCCW Global (Hong Kong’s major telecom service provider) and Etisalat Group (A telecom service provider with operations in 19 countries including Asia, Middle East and Africa) for voice interconnection. This agreement will give access to PCCW Global’s international IPX network, ensuring seamless delivery of end-to-end voice and … Continue reading Etisalat Group and PCCW Global Sign Agreement for Voice Interconnection
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Roads & Transport Authority (RTA) is planning to move its licensing services online from 1st June 2014. Other services including renewal and insurance of driving licenses, issuance of experience certificates, and replacement of damaged driving licenses will be offered via mobile platform to customers. CEO RTA Licensing Agency, Mr. Ahmad Behroozian explained the need to … Continue reading RTA Licensing Services to Be Available Online
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Emirates National Oil Company (ENOC), in accordance with Smart Dubai Vision, has launched a dedicated smartphone app which will serve as a gateway to fulfill information needs of its customers by providing the latest updates. Through this app, the customers will be able to locate ENOC and EPPCO Service Stations, Tasjeel Sites and ZOOM stores. … Continue reading Smartphone App Launched by ENOC to Improve Customer Satisfaction
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