Roads & Transport Authority (RTA) is planning to move its licensing services online from 1st June 2014. Other services including renewal and insurance of driving licenses, issuance of experience certificates, and replacement of damaged driving licenses will be offered via mobile platform to customers.

CEO RTA Licensing Agency, Mr. Ahmad Behroozian explained the need to shift these services online in order to increase customer satisfaction, saying, “Switching the delivery of services to innovative channels is an integral part of RTA’s efforts to improve the customer experience as well as providing customers services 24/7 and transforming Dubai into the smartest city worldwide within three years.”

However, Four of RTA’s customer service centres including Al Manara Centre, Tasjeel Centre, JBR Service Centre and Twar Centre will keep on offering these services to customers who might not be able to use the service online.