Disgruntled customers have the most negative influence on any company’s brand value. It is very important to understand that winning back customers is more than PR management. At its core, quality customer service tells the customers’ that the company really cares about them. In order to grow the customer base, a company needs to retain … Continue reading 5 Strategies on How to Win Back a Customer Through Quality Service
The way an organization chooses to be thought of by its own employees, customers and the world at large makes its culture. The culture of a company forms an integral part of the overall customer experience management. Here are some important organizational culture considerations which can directly contribute to improved customer experience. Communicate To All … Continue reading Customer Experience and Organizational Culture – The Missing Link
Customer experience is the conscious and subconscious relationship that a customer has established with a brand. The perception formed is based upon comparisons, past experiences, and value for money derived. Competition in every industry is forcing companies to seriously think about revamping their customer service experience. One typical example is the customers of the airline … Continue reading Why Customer Experience is Important for Business Success
Muhammad Farrukh Iqbal (February 20, 2015)
Customer Service standards are a key differentiator between an ordinary and a well performing organization, no matter which industry sector it belongs to. The overall user experience at multiple touch points defines customer expectations. There are many reasons why Customer Service standardization is important. The first and most important factor is the comparison that customers … Continue reading Top Five Best Ways To Standardize Customer Service Quality
Muhammad Farrukh Iqbal (October 13, 2014)
One of the key features of GITEX Confex is the Cloud Awards. The event is one of the most prestigious conference and event for everything about Cloud. In order to become part of the conference, you need to get yourself registered by visiting this link. The event provides opportunity for cloud companies to nominate their … Continue reading GITEX 2014 – The Cloud Awards
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