5 Basic Skills Every Customer Service Trainer Should Have

1 day ago by

Investing in customer service training has become an essential need for companies today. Many businesses invest in dedicated in-house trainers …Read More


Customer Service Trends for 2020

2 days ago by

Increasingly digitalized interactions between brands and customers continue to change customer service expectations and the way that companies engage with …Read More


Why It is Important to Make an Exception for Your Customers

4 days ago by

There are scenarios where customers come for a product exchange or refund but have lost the purchase receipt. What is …Read More


Recalibrating Digital Customer Service

5 days ago by

Digital advancements have changed the way people shop and also their customer service expectations from companies. With a complete revamp …Read More


3 Simple Ways to Serve Non-Tech Savvy Customers

1 week ago by

Despite growing digitalization, there are still many customers who are not that tech savvy and need customer support agents to …Read More


5 Steps to Plan Your Social Media Customer Engagement Strategy

2 weeks ago by

Social media has undoubtedly become the most popular platform to reach out to customers. However, engaging and retaining customers through …Read More


4 Essential Customer Service Recovery Measures

2 weeks ago by

It is almost impossible to avoid fallouts in customer service. A sandstorm might not allow you to deliver a customer’s …Read More


3 Tips for Delivering a Personalized Customer Experience

3 weeks ago by

The need for creating personalized customer experiences has become all the more important as customers prefer businesses which invest time …Read More


5 Essential Traits of an Inspirational Customer-Centric Leader

3 weeks ago by

Customer experience is a key differentiator for the success of a business. In order to deliver exemplary service experience to …Read More


5 Basic Skills Every Customer Service Trainer Should Have

1 day ago by

Investing in customer service training has become an essential need for companies today. Many businesses invest in dedicated in-house trainers …Read More


Customer Service Trends for 2020

2 days ago by

Increasingly digitalized interactions between brands and customers continue to change customer service expectations and the way that companies engage with …Read More


Why It is Important to Make an Exception for Your Customers

4 days ago by

There are scenarios where customers come for a product exchange or refund but have lost the purchase receipt. What is …Read More


Recalibrating Digital Customer Service

5 days ago by

Digital advancements have changed the way people shop and also their customer service expectations from companies. With a complete revamp …Read More


3 Simple Ways to Serve Non-Tech Savvy Customers

1 week ago by

Despite growing digitalization, there are still many customers who are not that tech savvy and need customer support agents to …Read More


5 Steps to Plan Your Social Media Customer Engagement Strategy

2 weeks ago by

Social media has undoubtedly become the most popular platform to reach out to customers. However, engaging and retaining customers through …Read More


4 Essential Customer Service Recovery Measures

2 weeks ago by

It is almost impossible to avoid fallouts in customer service. A sandstorm might not allow you to deliver a customer’s …Read More


3 Tips for Delivering a Personalized Customer Experience

3 weeks ago by

The need for creating personalized customer experiences has become all the more important as customers prefer businesses which invest time …Read More


5 Essential Traits of an Inspirational Customer-Centric Leader

3 weeks ago by

Customer experience is a key differentiator for the success of a business. In order to deliver exemplary service experience to …Read More