Denis Glibic from Hyatt Hotel Shares Why Guests Form the Core of their Customer Satisfaction Strategy

4 days ago by

Denis Glibic, Hyatt’s Cluster Director of Sales & Marketing for Tanzania, Zanzibar and Ethiopia, reveals how the Hyatt Hotels’ culture …Read More


AI: Driving CX Transformation Conference to be held in Dubai

2 weeks ago by

Marcus Evans proudly presents the AI: Driving CX Transformation conference on the 25th and 26th of March 2019 in Dubai, UAE as …Read More


Top Three Customer Experience Predictions for 2019

2 weeks ago by

Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? …Read More


Mohammed Al Kilany from Al Dyafa Hotel Emphasises on Personalization as Key to Successful Hotel Management

4 weeks ago by

Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach …Read More


Hameed Ali From Gulf Hotels Bahrain Talks About How a Friendly Approach Results in Lifelong Customers

1 month ago by

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.


The Power of Play: Customer Service Training with a Twist

1 month ago by

When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session. Similar to a …Read More


Why Speed is the Need in Customer Service

1 month ago by

The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services. They know …Read More


What is the Link between Company Culture and Customer Service Quality?

2 months ago by

The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon. This fresh terminology …Read More


Mohamed Kamal from Gevora Hotel Talks About Ensuring an Exceptional Guest Experience – Every Time

5 months ago by

Mohamed Kamal, a part of hotel management at Gevora Hotel in Dubai, shares his insights on cultivating memorable guest experiences. …Read More


Denis Glibic from Hyatt Hotel Shares Why Guests Form the Core of their Customer Satisfaction Strategy

4 days ago by

Denis Glibic, Hyatt’s Cluster Director of Sales & Marketing for Tanzania, Zanzibar and Ethiopia, reveals how the Hyatt Hotels’ culture …Read More


AI: Driving CX Transformation Conference to be held in Dubai

2 weeks ago by

Marcus Evans proudly presents the AI: Driving CX Transformation conference on the 25th and 26th of March 2019 in Dubai, UAE as …Read More


Top Three Customer Experience Predictions for 2019

2 weeks ago by

Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? …Read More


Mohammed Al Kilany from Al Dyafa Hotel Emphasises on Personalization as Key to Successful Hotel Management

4 weeks ago by

Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach …Read More


Hameed Ali From Gulf Hotels Bahrain Talks About How a Friendly Approach Results in Lifelong Customers

1 month ago by

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.


The Power of Play: Customer Service Training with a Twist

1 month ago by

When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session. Similar to a …Read More


Why Speed is the Need in Customer Service

1 month ago by

The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services. They know …Read More


What is the Link between Company Culture and Customer Service Quality?

2 months ago by

The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon. This fresh terminology …Read More


Mohamed Kamal from Gevora Hotel Talks About Ensuring an Exceptional Guest Experience – Every Time

5 months ago by

Mohamed Kamal, a part of hotel management at Gevora Hotel in Dubai, shares his insights on cultivating memorable guest experiences. …Read More


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