Why Frontline Experience is Essential for Business Leaders

11 hours ago by

Great leaders know the importance of creating a customer centric culture within the organization. To promote that culture and vision, …Read More


Using Behavioral Science for Customer Satisfaction

2 days ago by

It is widely understood that by developing empathy and learning about customers, businesses can create an enduring impact on them. …Read More


5 Customer-Centric Practices Businesses Should Teach Employees

1 week ago by

Focusing on customer-centricity is essential for businesses, however just getting the processes right is not enough to deliver exceptional service …Read More


How Customer Experience Mapping Can Help Improve Service

2 weeks ago by

Customer experience mapping is one of the most useful techniques to analyze the quality of customer experience from customers’ perspective. …Read More


5 Smart Ways to Handle Negative Customer Feedback

2 weeks ago by

Negative feedback from customers can turn out to be a great opportunity for businesses to identify the problem areas, improve …Read More


How to Deliver Better Customer Service with Six Sigma

2 weeks ago by

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any …Read More


5 Tips on Effectively Communicating with Dissatisfied Customers

3 weeks ago by

Leaving a customer unhappy or dissatisfied with your service can have dire consequences for your business. According to Dimensional Research, …Read More


Tips for Delivering Multilingual Customer Support

4 weeks ago by

For a business wanting to expand its operations to global markets, it is important to develop multilingual customer support infrastructure. …Read More


5 Basics a Dedicated CSR Should Know

4 weeks ago by

Customers want personalized experiences and giving them the choice of having a dedicated customer service representative is a great way …Read More


Why Frontline Experience is Essential for Business Leaders

11 hours ago by

Great leaders know the importance of creating a customer centric culture within the organization. To promote that culture and vision, …Read More


Using Behavioral Science for Customer Satisfaction

2 days ago by

It is widely understood that by developing empathy and learning about customers, businesses can create an enduring impact on them. …Read More


5 Customer-Centric Practices Businesses Should Teach Employees

1 week ago by

Focusing on customer-centricity is essential for businesses, however just getting the processes right is not enough to deliver exceptional service …Read More


How Customer Experience Mapping Can Help Improve Service

2 weeks ago by

Customer experience mapping is one of the most useful techniques to analyze the quality of customer experience from customers’ perspective. …Read More


5 Smart Ways to Handle Negative Customer Feedback

2 weeks ago by

Negative feedback from customers can turn out to be a great opportunity for businesses to identify the problem areas, improve …Read More


How to Deliver Better Customer Service with Six Sigma

2 weeks ago by

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any …Read More


5 Tips on Effectively Communicating with Dissatisfied Customers

3 weeks ago by

Leaving a customer unhappy or dissatisfied with your service can have dire consequences for your business. According to Dimensional Research, …Read More


Tips for Delivering Multilingual Customer Support

4 weeks ago by

For a business wanting to expand its operations to global markets, it is important to develop multilingual customer support infrastructure. …Read More


5 Basics a Dedicated CSR Should Know

4 weeks ago by

Customers want personalized experiences and giving them the choice of having a dedicated customer service representative is a great way …Read More