Entertainer Mobile App launched in an attempt to increase HSBC Bank’s digital presence. HSBC Bank Oman S.A.O.G. announced the launch of its Entertainer Mobile App in a bid to offer complete digital banking solutions. The new app will add to the already existing diverse portfolio of digital services. The new initiative is being introduced in … Continue reading HSBC Bank Oman Introduces Innovative Digital Services for Better Customer Experience
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Multi-channel centre promises to positively impact ‘Happiness Index’ by offering diverse engagement tools. The Roads and Transport Authority (RTA) in an announcement revealed the completion of its contact center upgrading in collaboration with Avaya. The new centre is in line with RTA’s vision of delivering excellence in customer experience. The service center upgrade is in … Continue reading RTA Revamps Contact Centre for Better Customer Experience
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Under the ‘Marhabtain’ initiative 5,000 taxi drivers will undergo training in order to improve service experience. Sharjah Commerce & Tourism Development Authority announced the launch of tourism training program under the ‘Marhabtain’ initiative. Under the first phase of the initiative Sharjah taxi drivers will be given professional training over a period of one to two … Continue reading SCTDA ‘Marhabtain’ Initiative to Train for Enhancing Visitor Experience in Sharjah
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Vodafone, in an announcement, revealed that it has the fastest data network in Qatar. The telecom giant also stated that it is offering the widest 4G+ coverage in the region. The company will also be undertaking substantial upgrades and expansions of their 3G & 4G network. Kyle Whitehill, CEO, Vodafone Qatar, said that Vodafone is … Continue reading Vodafone Qatar Announces Major Upgrades to Its Network for Better Customer Experience
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Abu Dhabi Airports has announced the launch of its new car park service. The new project aims to enhance customer convenience through provision of a range of new services. Passengers can now benefit from a premium car cleaning service and better customer service, which comes from newly trained staff and other miscellaneous services. Al Musbah … Continue reading Abu Dhabi International Airport Introduces New Services to Enhance Customer Experience
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Emirates Post Group has successfully completed its project to transform all its services to online platforms. According to EPG, this initiative has received positive response from customers in the form of exceptional satisfaction levels of around 94%. It has also been revealed that online services recorded traffic of more than 1.2 million users per month. … Continue reading Emirates Post Group Transforms All Services to Online Platforms for Customer Convenience
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H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads and Transport Authority (RTA), in an announcement revealed that RTA has successfully converted about 173 services into smart services. These services can be assessed through all major mobile platforms including Android, Apple, Blackberry, and Windows. The initiative is part of a … Continue reading RTA Transforms All Customer Services into Smart Services
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The new customer service centre aims to serve a large number of people and enhance customer service experience. Empower announced the reopening of its Jumeirah Beach Residence (JBR) customer service centre in Dubai. The company has established itself as one of the leading district cooling services provider. The new customer service centre will cater to … Continue reading Customer Service Centre Reopened by Empower in JBR Dubai
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Plans of introducing 12 Self-Service machines across the Emirate for customers. City Centre Ajman welcomes the first of its kind self-service machine, which will help Ajman Police assess the customer satisfaction levels. Ajman police plans to set-up 12 more machines in various shopping malls in Ajman. The machines will enable customers to benefit from an … Continue reading Ajman Police Sets Up Self-Service Machine to Assess Customer Happiness
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The Roads and Transport Authority has recorded an increase in the total number of transactions processed for customers in 2014. Customer wait time also reduced. The Roads and Transport Authority (RTA) revealed that its customer service centers processed 640,386 transactions last year which include licensing transactions of various types, NOCs, parking services and commercial licensing … Continue reading RTA’s Customer Service Centers Process Record Number of Transactions
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