HSBC Enhances Its Digital Offerings for Customers

Customers of HSBC Bank Oman will now have improved digital banking services which will provide them with a better customer experience.

HSBC Bank Oman S.A.O.G has recently publicized their offering of digital banking enhancement which will be provided across multiple platforms. This includes the Arabic HSBC Mobile Banking App for iOS and Android based smartphones. The bank has also offered an Arabic public website, as well as updated their phone banking services, which now offer an array of bilingual, multi-purpose digital banking channels.

The Arabic App by HSBC lets its customers make full use of the services provided by it, such as the domestic and international money transferring into other third party accounts, opening new term deposits and exchanging secure messages about their banking requirements etc.

The App also lets customers see account information on one screen and even pay their utility bills, make transfers, pay their credit card bills and even find out about international exchange rates.

The bank has also enhanced its phone banking services which deliver a much better customer experience, which identifies the customers’ telephone numbers and connects them to their required options, hence reducing wait time as well as call duration. This service also lets customers make PIN numbers for Phone Banking, as well as for Debit and Credit Cards.

Abdul-Qader Al Sumali, General Manager, Retail Banking & Wealth Management, HSBC Bank Oman, said, “We will carry on investing in new technologies to complement our branch network, which itself continues to be modernized as part of our ongoing branch refurbishment programme. This will enable us to provide our customers with a choice of how they wish to bank with us, as we continue on our journey to become the leading bank in Oman.”