Falak Hyat (September 24, 2014)
Customer complaints and queries of Tadweer will now be routed through ADGCC.
The center of Waste Management in Abu Dhabi (Tadweer) has made public that it will now be offering services through the Abu Dhabi Government Contact Centre (ADGCC), which is a synchronized contact center project of the government of Abu Dhabi and also a part of the Abu Dhabi Systems and Information Centre (ADSIC).
Customer enquiries and complaints regarding Tadweer will be transferred via the Abu Dhabi Government Contact Centre’s 24×7 toll free number 800 555. A group from ADSIC went to Tadweer in order to facilitate this shift and ensure that Tadweer’s transfer to the ADGCC had been done properly and also prior customer contact numbers are deleted from the database.
A Service Level Agreement (SLA) has also been made in order to guarantee smooth customer experience and processes at the contact center and manage the work tasks between ADGCC and Tadweer.
Eng. Faris Al Munaiei, acting Director of Licensing, Tariff and Customer Service at Tadweer, commented on the reason behind Tadweer joining ADGCC which is their objective to provide single platform and point of contact for all the customers. He said that provision of services through a unified contact center will enhance service delivery and it will increase the transparency of the interactions. The center is looking to improve their service efficiency through joining ADGCC and offer top class international standards to their customers.
Tadweer is in charge for matters concerning the integrated waste management in Abu Dhabi which includes the processes and collection, transportation operations as well as processing of waste in an efficient and affordable way. Tadweer is focusing on working in line with the main goals and primary concerns of the Abu Dhabi Economic Vision 2030.
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