World Economic Forum (WEF) Global Agenda Council, in partnership with Government Summit, has launched “Future of Government Smart Toolbox” report. It will help governments intelligently use technology to improve trust with customers while delivering efficient public services. The Smart Toolbox will help the UAE Government realign its focus on areas such as Innovation, Anti-Corruption, Delivery of Services, Leadership and Trust.

UAE Minister of Cabinet Affairs, His Excellency Mohammed Abdullah Al Gergawi talked about UAE Government’s continuous hard work to make technology the hallmark of all public services offered. The Government of UAE is setting new standards in using technology to guarantee capacity enhancement without compromising on quality of customer service delivered. The Government has partnered with WEF to devise Smart Toolbox. This new tool will not only help improve the Government’s image globally but would also help it set precedents for other governments to follow.

He discussed role of governments in an ever changing world with so many customers to provide service to. Therefore, governments need to continuously evolve by finding new technologies which would help provide cost effective yet creative solutions to the problems faced by their citizens.

This new initiative is a testament to the commitment that UAE Government has exhibited in improving customer service for citizens by deploying new technologies and building capacity to serve more people.