Dubai Smart Government (DSG) sets up 10 kiosks for MyID service that conveniently require a single sign-on for the customers to access Dubai government services.

Dubai Smart Government launched the first phase of MyID service in collaboration with EIDA during Gitex 2013. The aim was to unify and facilitate customers’ reach to government entities and also establishing communication through smartphones and the internet with a single sign-on associated with MyID service. However now, DSG has extended and enhanced the service by adding new features to it that make it more streamlined, expedient and practical.

With the 10 kiosks installed, users can now reset their Emirates ID pin using service’s touchscreen without having to visit the EIDA office in person. MyID website ( is also available along with a user guide and data to enhance website’s performance and outlook. Moreover, DSG customer service and support is available to the users 24/7 at the contact centre.

The sites for MyID are DED branches in Dubai Mall, Al Twar Centre and Business Village; EIDA branches in Rashidiya, Karama and Barsha; Aswaaq branch in Mizhar; Dubai Municipality in Al Twar; and at Ruler’s Court. For now, the users of MyID can reach services of five government bodies that include Dubai Department of Economic Development (DED), Dubai Electricity and Water Authority (Dewa),  Roads and Transport Authority (RTA), Dubai Public Prosecution and Dubai Smart Government. However, as given away by DSG, more government entities would be joining the service and those prospective bodies include Dubai Land Department, Dubai Courts, Dubai Customs, Dubai Health Authority (DHA), Dubai Police and Mohammed Bin Rashid Housing Establishment.

Ahmad bin Humaidan, Director General, Dubai Smart Government, said, “We are receiving an overwhelming response from the public for easy and seamless registration since the launch during Gitex 2013. We are planning to provide these devices at various government departments and shopping malls including Etihad Mall in Muhaisnah and Aswaaq centres in Al Warqaa and Umm Suqueim. These entities are fully cooperating with us for Dubai’s eTransformation, reinforcing public-private partnerships in a move to promote the use of government services offered to the public. Single sign-on access adheres to robust security measures based on standard technologies which comply with standards of the Dubai Government’s Government Service Bus.”