Dubai electricity and water authority (DEWA) hopes to get feedback and suggestions on customer satisfaction in order to provide world class services to customers.

Developing and adopting the most state-of-the-art solutions and applications that contribute to meeting the requirements and aspirations of customers, DEWA’s recently updated mobile phone application will now facilitate more citizens to a whole new level of improved and enhanced customer experience.

Privileged with the benefit of providing information on electricity and water bills, the upgraded smart application now provides customers with a high level of service convenience in the form of instant communication and data retrieval of their utility bills, re-connection services, locations of customer service centres and tips on energy conservation. In addition, customers are warmly welcomed to put forward their valuable suggestions and complaints to concerned authorities, hence keeping them informed about the situational updates and customer satisfaction index.

The authority is committed to providing world class services to its customers and enhancing the city’s reputation’, says DEWA CEO Saeed Mohammed Al Tayer’.

Striving to achieve customer satisfaction with all the services and utilities run by integrated and connected smart services, DEWA’s recent initiative encourages customers to use technological advancements with ease and empowerment like never before.