DEWA aims to provide customers easy access to lodge complaints as part of the smart government initiative

The Dubai Electricity and Water Authority (DEWA) has announced the launch of a unified eComplain portal ( which will deliver the service of a one stop online medium for customers to register their complaints directly without any inconvenience. Customers can now simply log onto the website and lodge complaints.

The eComplain portal is being designed under the Smart Government Initiative announced by HH Sheikh Mohammad bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

DEWA is aiming to deliver quality customer service as part of its ‘Hadhreen – At Your Service’ initiative by promising world class service standards and creating customer convenience.

With Hadhreen, DEWA delivers its customers the option of making convenient choices, such as e-Services, mobile services, GreenBill and even pay bills through 17 various channels.

“DEWA has been at the forefront of adopting the Smart Government initiative through a number of campaigns that further enhance the standards of customer service. The launch of the new eComplain portal underlines our commitment to fulfil the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum to maximise the efficiency of customer service provided by government organisations and achieve happiness for the citizens and residents of Dubai,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.