Rabail Abbas (February 18, 2014)
Gathering feedback from 3400 customers during April to December 2013, the overall evaluation of services took into account service quality, sharing of warranty information by the salesperson, billing transparency and overall customer satisfaction. Nevertheless, it was for their complaint management systems that coffee shops stole the first spot, scoring a whopping 70.07 out of 100.
Department of Economic Development (DED) came up with the survey in order to accentuate the importance of consumer rights protection, also specified in the Federal Law No 24 of 2006. Omar Bushahab, CEO of the commercial compliance and consumer protection sector, said, “We wanted the rating to primarily focus on consumer experience.” He also said that the Consumer Friendliness Index would help uncover the sectors that need improvement.
Bushahab also mentioned the importance of customer service in retail sector. “The retail sector being a major driver of economic development in Dubai, this sector should reflect a high level of service quality and transparency that Dubai promotes as the hallmarks of its competitiveness,” he said.
The details for the top scoring sectors are as follows:
Dubai, U.A.E. - Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers. With Twitter Customer Feedback, people...Read More
For the first time in Dubai, Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE. This...Read More
The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE. The Drive-Through service is an initiative to ensure...Read More