FGB has launched a new initiative which allows credit card holders to choose and switch from various loyalty programs that are being offered. FGB is one of the most popular banks in the region, striving to introduce new and innovative service for its customers. The latest addition to the bank’s list of value added services … Continue reading FGB Introduces a Single Platform for Multiple Loyalty Programs
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Etisalat in collaboration with Microsoft launched the billing service for the Windows Phone Store app, which will allow customers to pay for the purchases made on the windows store directly through monthly mobile bill or prepaid account. Etisalat continuing with its tradition of innovation and providing premium customer experience, has made paying for various apps … Continue reading Etisalat’s Mobile Customers Offered Convenient Payment Option for Apps
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Recently in Qatar, the CEO and top staff of Commercial Bank met customers and discussed core issues impacting the customer service experience. In an attempt to get feedback and improve customer satisfaction, the Banks’s top management organized a focus group, which allowed interaction on a personal level. The initiative is part of Commercial Bank’s vision … Continue reading Commercial Bank Conducts Focus Group for Improving Service Experience
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The Roads & Transport Authority (RTA) has announced a new schedule and timings of its services to mark the 43rd UAE National Day holiday. Moaza Al Murri, Director of RTA Marketing & Corporate Communication, said that starting from Tuesday 2nd of December all Customer Service Centers will remain closed until Saturday 6th of December. RTA … Continue reading Free Parking and New Service Timings Announced by RTA
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MasterCard has unveiled MasterPass which offers a convenient and secure way to make payments online. The residents of the United Arab Emirates will now be able to enjoy a speedy and secure solution for online payments. MasterCard is collaborating with three local banks: RAK Bank, Mashreq Bank and Emirates NBD for this service. Digital wallets … Continue reading MasterCard Introduces MasterPass for Customers in UAE
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Genesys which provides customer experience and contact center solutions, has announced that Etisalat Misr which is Egypt’s leading mobile telecom provider, has achieved remarkable results in customer engagement after implementing the outbound Interactive Voice Response (IVR) system from Genesys. The use of proactive notification outbound IVR deployed on Etisalat’s Cloud, which is the largest private … Continue reading Etisalat Misr Launches Largest Outbound Private Cloud IVR
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Abu Dhabi Education Council has announced the introduction of a new service which will enable individuals to receive their certificates and other academic related documents without having to visit Abu Dhabi Education Council’s (ADEC’s) office. The new service offers convenience for clients, since they would get the documents delivered to their doorstep thus saving time … Continue reading ADEC Introduces New Service for Customers
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Du has signed a deal with Travelling Connect to offer a global rewards program for roaming customers, which has several key benefits. The latest initiative is primarily designed to help roaming customers in the UAE, since it aims to keep all travellers connected during their stay and provide premium services. The deal will enable all … Continue reading Du and Travelling Connect Sign Deal to Facilitate Inbound Roamers in UAE
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The Roads and Transport Authority (RTA) has further added 10 new smart kiosks offering various services to customers, bringing the total number of kiosks to 16. Two more services were also added to the wide spectrum of services already being offered: Ability to renew driver’s license and parking cards services. The latest move is in … Continue reading RTA adds license renewal and parking cards service to smart kiosks
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Ooredoo Kuwait announced the launch of ‘Voice of Ooredoo Customer Experience’ (VOCE), which enables real-time customer service interactions. This initiative will help the telecommunication company receive, analyze and respond to customer queries. Ooredoo became the first telecom operator to use ‘Voice of Ooredoo Customer Experience’ (VOCE) technology, which allows real-time feedback. This will allow the … Continue reading Ooredoo Launches Customer Service Platform in Kuwait
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