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Strategies for Airlines to Take Off Towards Customer Satisfaction

Usman Ghani (April 10, 2014)

Providing exceptional customer service is often seen as an art, where companies plan to amaze the customer in several ways so he or she stays satisfied. The Airline Industry is such, that it should be functioned by strategy and plans, that are synced throughout the company (airline) departments, ensuring customer satisfaction. The basic goal to … Continue reading Strategies for Airlines to Take Off Towards Customer Satisfaction

3 Easy Ways of Gathering Customer Feedback Online

Usman Ghani (April 7, 2014)

As your business starts to expand, it becomes a growing challenge to stay in tune with what the customers think and want. Collecting customer feedback is essential to the company and its customer service department in order to measure customer satisfaction. Not only does feedback allow you to make improved decisions, it abolishes the gap … Continue reading 3 Easy Ways of Gathering Customer Feedback Online

mHealth Services: A Turning Point in UAE’s Medical Sector

Usman Ghani (April 4, 2014)

Since institutionalization of finest customer service practices has been one of the prime undertakings in the UAE, mHealth services have also been high on the agenda lately. Driven by mobile technology (ICT), mHealth services target improvement of citizens’ health by facilitating easy contact, not to mention the remote management of the patients through mobiles is … Continue reading mHealth Services: A Turning Point in UAE’s Medical Sector

3 Tips to Be a Customer Service Success in the Gaming Arena

Usman Ghani (April 3, 2014)

No matter what the industry, it is safe to assume that customer service is the key to success. With constant innovation in the rapidly changing technology industry, customers require more help and support. Providing customer service in the gaming industry can be a challenging job and requires thorough product knowledge. The ideal representative must have … Continue reading 3 Tips to Be a Customer Service Success in the Gaming Arena

E-commerce: A Growing Trend in UAE

Usman Ghani (April 3, 2014)

E-commerce is on the rise in the UAE, this was reiterated in a latest research by MasterCard which revealed that every five in ten people shop over the internet for various products and services. The United Arab Emirates has always been a consumer oriented market, with malls and shopping outlets being a major highlight for … Continue reading E-commerce: A Growing Trend in UAE

4 Myths About Customer Service

Usman Ghani (April 1, 2014)

Providing extraordinary customer service is a constant effort which requires strategic planning. There are several myths prevalent about the customer and the customer service industry which baffles the minds of those associated with it. Here are some common myths that we have busted for you. Myth # 1: Surveys Are the Only Accurate Tool to … Continue reading 4 Myths About Customer Service

3 Ways to Ensure Customer Satisfaction at Call Centers

Usman Ghani (March 31, 2014)

Getting through to the customer service representative at a helpline is surely an achievement for customers, but being able to satisfy the customers and meeting their needs is a huge challenge for the representative. Companies need to train their employees in a way that they are motivated as well as skilled enough to deliver customer … Continue reading 3 Ways to Ensure Customer Satisfaction at Call Centers

Real Estate Investment Boom in UAE

Usman Ghani (March 28, 2014)

UAE stock markets’ performance over the past week or so has vindicated the boom in real estate investment in the Emirates. On March 18th alone, Emaar Properties surged by nearly 5.4 percent to finish at Dh9.75. Other real estate stocks like Deyaar Development (4.13 percent), Union Properties (2.99 percent) and Arabtec (2.52 percent) all led … Continue reading Real Estate Investment Boom in UAE

6 Tips on Providing Relaxing Customer Experience At Resorts

Usman Ghani (March 26, 2014)

As the tourist industry continues to grow, the trend of taking a vacation at a resort is on the rise. Online reviews now give tourists the chance to check on the quality of services being provided at a particular resort, and hence make more informed decisions accordingly. Failing to deliver a relaxing customer experience can … Continue reading 6 Tips on Providing Relaxing Customer Experience At Resorts

Top 4 Tips on How to Appreciate Your Customers

Usman Ghani (March 24, 2014)

Every company needs to understand the importance of a customer for growth and success of their business. Customers invest their time, money and interest in products and services they purchase, and hence must be appreciated for that. They must be shown their value through service and appreciation by the company which will ensure customer retention. … Continue reading Top 4 Tips on How to Appreciate Your Customers