Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
Read MoreWhen employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
Read MoreThe modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
Read MoreHajra Hashmi (April 1, 2022)
Healthcare workers are entrusted with the great responsibility of caring for people. In order to continually offer comfort and care to people, there are certain skills that healthcare professionals need to master. Of course there are the obvious ones related to their profession, but certain soft skills like empathy are also integral in the field … Continue reading Essential Soft Skills for Healthcare Workers
Read MoreSyed Ali (October 27, 2021)
Creative thinking is one of the most important and sought after soft skills that you need to acquire in an increasingly digital landscape of 2021 and beyond. Creative thinking skills are required in many different job roles to come up with new ideas, innovate, analyze and come up with solutions to challenges and problems being … Continue reading HOW TO BOOST CREATIVE THINKING THROUGH EXPERIENTIAL LEARNING?
Read MoreSyed Ali (July 14, 2021)
Sales are the backbone of any business and great salespeople are an asset for the company. Some people are naturally gifted in the art of persuasive communication and negotiation skills required to convince clients and effectively sell more. However, certain soft skills can be learnt over time through experiential training programs that can help salespeople … Continue reading SKILLS EVERY SALESPERSON NEEDS TO GET AHEAD
Read MoreSyed Ali (April 19, 2021)
Today, more and more people believe empathy to be the cornerstone of leadership qualities. Empathy is also crucial in the crises we are facing in the present time. It is the quality that can make people stick around to your brand. Social distancing is a norm nowadays, and most people are working from their homes, … Continue reading WHY EMPATHY IS THE KEY TO STRONG LEADERSHIP?
Read MoreZunash Raza (February 1, 2021)
The correlation between memory and time is defined by the concept of the learning curve. It has been observed that in a training environment, the retention span of the participants decreases at a diminishing marginal rate. If the participant starts at a 100% absorption rate on day one, by the end of the last day … Continue reading Why Experiential Learning is a Must Have in 2021
Read MoreZunash Raza (January 7, 2021)
Amidst the global pandemic, there has been a massive shift in how certain things have been conducted in the business world. One major change that has occurred is the increase in the number of virtual meetings. For some, this might be something they have never done or experienced before. There are certain aspects of virtual … Continue reading 4 Basic Etiquettes of Virtual Meetings
Read MoreLeena Rehman (July 1, 2020)
Change is inevitable! However, what makes a difference is the way it is received. Sometimes, change is required or needful, sometimes imposed and enforced, depending on which, the responses vary. Irrespective of change being inevitable and an extremely important aspect of human nature, it becomes difficult to cope with unprecedented times like the ones we’re … Continue reading Handling Disruption through Change Mastery
Read MoreLeena Rehman (May 7, 2020)
Ever since the COVID-19 lockdown has come into place across the globe, there has been a complete shift in the operations of the global workspace. For many, work from home i.e. remote work has taken over. Even though this is not a completely alien idea since the digital regime has already made remote work a … Continue reading Career Saving Skills for Remote Work
Read MoreA quick high-five in the hallway or a fresh cup of coffee on the desk – there are so many little things about the workplace that cannot be replicated during a lockdown. In addition to the comradery that we enjoy with our colleagues, we are also missing out on opportunities to attend face-to-face training sessions. … Continue reading Why Virtual Trainings are a Real Business Necessity
Read MoreMariam Shoaib (April 21, 2020)
It is safe to say that the current on-going health crisis is posing unprecedented challenges for businesses everywhere. While entrepreneurs must ensure that their businesses keep operating through lockdowns, quarantines, and altered delivery schedules, there is now an additional responsibility to be taken care of. In these difficult times, business owners need to touch base … Continue reading Covid-19 & the Workplace: Putting the Community First
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