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Common Customer Service Pitfalls to Avoid

Muhammad Farrukh Iqbal (May 2, 2014)

Long term business survival and profitability is correlated with providing quality service to clients. Customer satisfaction comes with time but customer service comes with the right attitude. A company cannot become successful at delivering high end services to its customers unless it truly understands the importance of dealing with customers. In order to increase customer … Continue reading Common Customer Service Pitfalls to Avoid

4 Tips for Providing Great After Sales Service in Automotive Industry

Usman Ghani (May 1, 2014)

Automotive companies often look towards achieving customer loyalty and creating an edge over competitors by offering new features and designs in every new model they launch. The key however to customer retention and winning the client’s heart lies in providing exceptional after sales services. Let’s take a look at some strategic yet simple rules, which … Continue reading 4 Tips for Providing Great After Sales Service in Automotive Industry

7 Tips for Creating an Excellent Customer Service Culture

Usman Ghani (April 30, 2014)

Nowadays, the customer service staff needs to give in all they have got in order to retain clients and attract new ones. How does an organization ensure that their staff is naturally inclined towards exceptional service delivery? This can be done by inculcating polices and strategies which creates a culture in the organization where employees … Continue reading 7 Tips for Creating an Excellent Customer Service Culture

A Look at Dubai Initiative 2021 and Customer Service

Usman Ghani (April 25, 2014)

The Government Summit earlier this year played host to a very interesting announcement. Dubai is on its way to becoming a smarter city with the Dubai Government Initiative 2021. The project hopes to kick Dubai into the fast lane to integrating technology into everyday life. The perks? In the digital era, better tech makes for … Continue reading A Look at Dubai Initiative 2021 and Customer Service

5 Tips for Delivering a Social Banking Service

Sophia Wright (April 25, 2014)

In order to offer a consistent service across all of its customer channels, banks must learn to encompass not only the traditional methods of communication such as in-branch, online banking tools and phone helplines, but social media as well. Multiple global banks are starting to take advantage of this highly transparent and demanding medium as … Continue reading 5 Tips for Delivering a Social Banking Service

5 Ways to Enhance Clinical Experience

Usman Ghani (April 23, 2014)

There are many institutions that still strive when it comes to providing customer service, and healthcare industry is also one of them. Enhancement of clinical experience for patients is essential. Constant creative strategies coupled with some of the very basic customer service philosophies can help bring that sought-after transformation. Following are some useful propositions that … Continue reading 5 Ways to Enhance Clinical Experience

Tips on Providing Successful Customer Service in Beauty Salons

Usman Ghani (April 18, 2014)

Excelling in the service industry is always more challenging as compared to the product industry. Customers of the service industry are often more critical and demanding, since they are in direct contact with the service and experience more touch points. When it comes to providing exceptional customer service at a beauty salon and ensuring a … Continue reading Tips on Providing Successful Customer Service in Beauty Salons

How to Achieve Standardized Customer Service at All Your Branches

Usman Ghani (April 16, 2014)

Your business has grown in size, and now you have branches all over the city, country, and/or the world. ‘With great power comes great responsibility’; you are now responsible for providing the same premium quality customer service on all your branches. Many have failed while trying to accomplish this, but you must not worry. Ensuring … Continue reading How to Achieve Standardized Customer Service at All Your Branches

How to Provide Customer Service through Facebook

Usman Ghani (April 14, 2014)

Which is the first place where you are likely to get in direct contact with your customers? These days, it’s the social media. Facebook and twitter are undoubtedly two of the more famous and preferred social media platforms for business-customer interaction. I will be focusing on Facebook in this piece, highlighting tips for efficient customer … Continue reading How to Provide Customer Service through Facebook

Simple Steps on How to Utilize Customer Feedback

Usman Ghani (April 13, 2014)

In the previous article we discussed three very simple ways of collecting customer feedback. Once you have gathered that feedback, the question arises: what to do next? Proper analysis and utilization of data is the next and final step of this journey. It is all well and good while you are receiving positive feedback; everyone … Continue reading Simple Steps on How to Utilize Customer Feedback