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Tips on Building Customer Loyalty through Social Media

Usman Ghani (October 6, 2016)

Social media has seen tremendous growth in the last decade with more and more apps and services launching. One of the best customer service practices for businesses is to maintain an online presence, they should be present on social media platforms to build trust with customers. This medium is fast, instant and responsive when it … Continue reading Tips on Building Customer Loyalty through Social Media

Why Social Media should be used for Better Customer Experience

Usman Ghani (September 30, 2016)

Social media has a broader potential for brand building and client satisfaction. While many businesses are using it for engaging prospects and content marketing, this platform can be effectively used for improving service experience. Customer service has evolved with the digital age and clients these days want instant responses and quick resolution to their issues. … Continue reading Why Social Media should be used for Better Customer Experience

Which Country Provides the Best Quality of Customer Service?

Ron Kaufman (September 27, 2016)

As I travel the globe, people ask me: which country is best at providing service? Which country has the world’s best service providers and the world’s best service culture? That’s a tough question to answer because it’s the wrong question. Quality of service is decided by the person being served, not the person providing the service. … Continue reading Which Country Provides the Best Quality of Customer Service?

How Online Booking Services are Enhancing Customer Experience

Usman Ghani (September 23, 2016)

In the recent past, online booking and ticket reservation systems have experienced exponential growth across various industries. For instance, most people now book airline tickets and hotel rooms online before traveling. This trend is rapidly growing as businesses realize the convenience, cost effectiveness and efficiency it has to offer. Many companies are investing money to … Continue reading How Online Booking Services are Enhancing Customer Experience

5 Things a CSR Should Never Say to a Customer

Usman Ghani (September 20, 2016)

The way customer service agents handle queries, complaints and concerns of clients greatly impacts a brand’s image. In order to build strong client relationships, a CSR needs to have emotional intelligence, he/she should know that understanding emotions of customers is necessary and choice of words is of prime importance during client communication. There are situations … Continue reading 5 Things a CSR Should Never Say to a Customer

Factors to Consider While Starting a Customer Support Department

Usman Ghani (September 16, 2016)

For all businesses, the customer support department acts as a portal that lets you tap into the needs of your clients. Before you setup a customer support department, there are a few things you need to consider. This department will serve as the front line that will communicate with your clients one-on-one. Because of this, … Continue reading Factors to Consider While Starting a Customer Support Department

5 Phrases Every Customer wants to Hear

Usman Ghani (September 8, 2016)

Communication is of vital importance in customer service. The way you say things to your clients greatly impacts the service experience and your brand’s image. Many businesses use scripted and standard responses for client communication, however, customers these days prefer personalized and empathetic messages from businesses they interact with. So in order to make your … Continue reading 5 Phrases Every Customer wants to Hear

5 Digital Channels that can help you Improve Customer Support

Usman Ghani (September 1, 2016)

Communication channels have evolved over the years and customers these days have a number of options to reach out to businesses. In order to manage the service experience for your clients and make it delightful and consistent for them, you need to make use of new communication tools that your clients prefer. While some clients … Continue reading 5 Digital Channels that can help you Improve Customer Support

How to Woo Your Customers

Usman Ghani (August 30, 2016)

Happy and amazed customers have always been vital to the survival of any business, for these are the types of clients who become brand advocates. Wooing them can be an intricate job, and only by efficient service, friendly attitude, commitment and great customer service skills can you accomplish this and nurture brand advocates. In order … Continue reading How to Woo Your Customers

Factors to Consider While Building a Customer Experience Team

Usman Ghani (August 26, 2016)

In order to deliver memorable service to your customers, you need to have a dedicated and competent customer experience team on board. How can such a team be created? The first step involves hiring the “right” people. While industry experience and knowledge is an essential criteria for customer service professionals, you should look for individuals who are … Continue reading Factors to Consider While Building a Customer Experience Team