Usman Ghani (November 18, 2014)
Vodafone and QNB in collaboration have introduced self-service machines in Qatar for customers to easily pay their bills. These machines will be placed across several stores. In total, 19 locations in Qatar will be equipped with 25 self-service machines, while in the first phase 19 machines have already been set up in 14 different locations. Some of the locations include Landmark Mall, City Centre Mall, Industrial Area, Lulu Hypermarket, Ezdan Mall, Al MeeraWestbay, Al Gharrafah, Al-Wakrah, Al-Khor, Al Nasr and Al Shafi Street.
The revolutionary self-service machines will allow bill payments for post-paid customers either with cash or via their credit cards, while pre-paid customers can also recharge their accounts.
Marc Norris, Chief Commercial Officer of Vodafone Qatar expressed his delighted on partnering with QNB and undertaking the new initiative, which he believes is in line with the company’s vision to improve customer experience. He explained how self-service machines will help reduce long queues and long waiting time for the customers, in addition to offering them convenience and comfort. This initiative allows smooth and fast billing for customers.
Marc Norris also mentioned “embraCE”, which is Vodafone’s customer experience programme. He said the company has effectively collected insightful data on customers demand, needs and feedback through this programme. The aim is to provide improved experiences to customers.
Ms. Heba Al Tamimi, GM of Group Retail at QNB reaffirmed her company’s goal to provide innovative solution to customers as done in the past with the introduction of the first self-service payment kiosk solution in the country.
Qatar National Bank is one of the largest banks in the region, while Vodafone is one of the most popular mobile companies in Qatar.
After the completion of the first phase, Vodafone plans to install self-service machines at more locations throughout the country to facilitate as many customers as possible.
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