The introduction of this app further reaffirms the commitment of DEWA to provide quality services to its customers.
This new app will benefit DEWA customers by offering value added features, giving answers to customer queries about bills, discovering various payment channels available, locating customer service centers, and contact details to name a few. The app reflects DEWA’s commitment to further enhance the vision of the government in offering high end services to ensure customer satisfaction. It also supports the objective to deliver its services to customers anytime, anywhere.
Speaking on the occasion, CIO and Vice President of IT at DEWA Moza Al Akraf said, “Launching DEWA’s Galaxy Gear 2 app comes at a time when DEWA is celebrating the full transformation of its services into smart services.”
The DEWA development team has worked hard to make sure that this new app has cross-device compatibility which will make it convenient to use and improve the customer experience. No smartphone app can become successful or be adopted for regular use until it is easy to use and completely performs all important functions. Inclusion of comprehensive features will help DEWA increase app usage among its customers.
In the past, DEWA has introduced several initiatives to help improve customer service and contribute to the leadership’s vision of smart governance. Introduction of DEWA customer suggestion scheme and launching of E-Complain Portal by DEWA are examples of its commitment to guarantee customer satisfaction.
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