Huawei discussed future goals along with other companies in the Middle East to enhance Customer Experience Management (CEM) and service delivery to customers.

Huawei—a leading global information and communications technology (ICT) solutions provider is working on enhancing service quality and improving customer experiences. Huawei joined hands with leading operators in the Middle East to explore opportunities and improve customer experience. The conversation took place at the third annual IQPC CEM in Telecoms Middle East Summit hosted in Dubai, UAE.

“For the telecom industry, providing a unique and compelling customer experience is the key to boosting brand loyalty as well as operational efficiencies. We have already seen regional operators keen to evolve from an operational-centric strategy to a more customer-focused experience management model, and Huawei is committed to supporting such transformation moving forward,” Mr. Xia Chaojie, Vice President of Delivery and Services, Huawei Middle East.