In order to provide better customer service, DEWA has trained its employees to learn sign language to assist customers with special needs.

Dubai Electricity and Water Authority (DEWA) has started to focus on training its employees to learn and understand sign language, for customers with special needs. DEWA is training its employees in groups, with one group completed, while another group is still under training. Employees are being trained on communicating with deaf and mute customers, and how to do live video chatting with the use of sign language.

DEWA is supporting the Community Development Authority (CDA) which is working on building a database which assists people with special needs. DEWA is looking to enhance its customer service and work in direction with the UAE Vision 2021, which aims to put UAE on the top of the list, as the best countries in the world. The CDA is working towards creating and developing a strong community and hence make social decisions and initiatives which further supplement the plan.

DEWA is working towards delivering quality standards for its customers and also work in line with the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister for the UAE and Ruler of Dubai, of building UAE into a nation focused towards community service and humanitarian work.