DEWA Launches Kiosks for Customer Service

Dubai Electricity and Water Authority (DEWA) has launched the ‘Ashal’ smart kiosk service. The idea is to provide customers with various kiosks where visitors will be able to learn more about DEWA’s smart app and smart services. The newly launched service is an extension of the Smart Dubai Initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

“Ashal” is an Arabic language word and its meaning is “Easier”. The new initiative is said to increase level of government services to highest international standards. DEWA has in the past launched many initiatives which would simplify and speedup the processes. DEWA has plans to further improve accessibility to its services for customers. CEO and MD of DEWA Mr. Saeed Mohammed Al Tayer said that the new services will help the authority add greater value and increase levels of customer satisfaction.

The new Ashal Kiosks have been made available in Al Wasl, Al Quoz, Umm Ramool, Burj Nahar and Zabeel. The entire process of smartphone app download, usage, creation of account, payment of bills, and registration is explained for customers using the kiosks.

The staff can also be asked about usage of app, its services and features that would help customers’ conveniently complete transactions. The hours of Kiosk operations have also been selected while keeping customer convenience in perspective.

The authority has trained its staff that is capable of handling all customer questions and collecting all important customer feedback which will be incorporated in improving smart services offered by DEWA. The authority, with these initiatives, will be able to help customers better adapt to new technologies, and use these service innovations effortlessly to save time, effort, and also reduce the carbon footprint.

DEWA smartphone app has been downloaded 719,000 times and it is compatible with Windows Phone, Android, iOS, and Blackberry mobile phone operating systems.