The entire workshop effort focused on customer expectations and important factors which would help measure customer satisfaction. The event undertook newly discovered customer perspectives which could help in improving service quality and customer loyalty. Different methods deployed to measure public opinion on Emirates Group Services came under review.
Mr. Sultan Al Midfa expressed his views about the survey saying “The survey is primarily aimed at exploring customer satisfaction as an important indicator of performance, measuring the level of satisfaction among the different segments of customers and to find out possibilities of developing the services.”
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