BPTC Takes Measures to Enhance Customer Service for Bahrain’s Public Transport Network

Customer Support has been improved with the new hotline service and an updated easy to navigate bilingual website.

Bahrain Public Transport Company (BPTC), the new operators of Bahrain’s revamped public transport network has recently introduced a new hotline service to respond to passenger queries and offer real-time support to the concerns of customers. The hotline was initially operational for only 9 hours, 5 days a week. The timings were gradually prolonged from 7am to 9pm, seven days a week due to an increase in customer queries.

Similarly a new website www.bahrainbus.bh has also been set up to provide all the latest information on routes, destinations, schedules and ticketing services. The newly updated website is bilingual, more user-friendly and easy to navigate.

Mr. Borja Bermudez, General Manager of BPTC says that they are constantly observing the public transport service to make certain it meets the high standards that have been set by the company along with constant improvements based on customer feedback. He also added that they are continuously working towards improving customer experience and assisting passengers with their needs.

The company now operates a total of 32 routes and new destinations which are being serviced by 141 latest and modern buses.

There are plans of launching an app and smart ticketing options in the near future. All this is aimed towards enhancing passenger experience.