The event will be attended by prominent speakers from the customer service industry. The seminar will be held at the Armani hotel on the 19th of March, on behalf of Genesys, a leading provider of customer experience and contact center solutions. The event will cover various topics under customer service and social media. Leading customer … Continue reading Seminar on “How to Deliver Effective Social Customer Service” to take place on March 19th in Dubai
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After six sectors were analysed for consumer experience in Dubai, coffee shops rated highest among all. Hypermarkets took second place whereas apparel, electronics, furniture and car agency sectors followed them. Gathering feedback from 3400 customers during April to December 2013, the overall evaluation of services took into account service quality, sharing of warranty information by … Continue reading Coffee Shops Come Out At Top on the Consumer Friendliness Index
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Survey done for Roads and Transport Authority (RTA) reveals the preference of Dubai Metro over using personal cars. A recent survey done on the Dubai Metro for the use of the Roads and Transport Authority (RTA) has shown that 20 percent of Dubai Metro passengers own personal cars but instead choose to ride by the … Continue reading Commuters Choose Dubai Metro Over Cars
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Abu Dhabi Duty Free has invited international retailers for bidding for its new terminal which will be functional in July 2017. Owing to its outstanding infrastructure, Midfield Terminal Building (MTB) would be a vital hub for the massive transits taking place at the airport. According to an estimate almost 30 million passengers would be transiting … Continue reading Global Retailers Bid to Open For New Terminal at Abu Dhabi Airport
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Planet pharmacy will be providing SMS alerts to customers on their mobiles for medication time and expiry dates. The inauguration of the pharmacy took place yesterday in Abu Dhabi by Shaikh Saqr bin Humaid Al Qasimi, Chairman of Planet Pharmacies. 142 outlets of the pharmacy are going to be providing text alerts to patients regarding … Continue reading Pharmacy Steps Up to Ensure Customer Care by Providing Mobile Alerts
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In a bid to reach out to customers, Abu Dhabi Education Council (ADEC) has facilitated nine public schools across Abu Dhabi and Al Ain to issue as well as attest transcripts for public school students. Earlier, there were only three Customer Service Centers (CSCs) that offered these services. But now, ADEC has decided to raise … Continue reading Abu Dhabi Education Council Enhances Customer Outreach for the Better
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Shaikh Hamdan’s initiative is directed towards achieving a disabled friendly city by 2020 and providing them with all services. The Dubai Municipality will look into providing special services for the customers with physical, visual and hearing disabilities when they visit their service centers. The center will train two staff members to assist the physically disabled, … Continue reading Dubai Goes the Extra Mile for Its Disabled Residents
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The UAE pilot tested UAV (Unmanned Aerial Vehicles), also known as drones. The aim of prospective UAV deployment would be to make government services more efficient, responsive and worthwhile for the Emiratis. Although mostly used in the military fields but now drones would be used by the UAE government to carry out customer service and … Continue reading Smart Government Sets In as UAVs Get Pilot Tested for Customer Service
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The Launch of the smart mosque will let people gather information regarding the mosque from their smart phones and tablets. UAE had its first smart mosque launched through the Department of Islamic Affairs and Charitable Activities (DIACA) on Sunday. This step is part of the smart Government initiative which was made public by His Highness … Continue reading UAE’s First Smart Mosque Launched in Jumeirah
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Nearly 60 major UAE and international delegates will be carving out plans to enhance state services at the Government Summit meeting in Dubai, which is being held under the patronage of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. During the three-day event, 10 … Continue reading Government Summit Takes On Improvement of State Services
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