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10 Telephone Etiquettes For Customer Service Representatives

Usman Ghani (March 5, 2014)

When telephone is the medium of communication between a representative and a customer, it is essential to be aware of phone etiquettes.  Similarly, effective communication skills via phone are the life line of a CSR. Polish your phone skills with these tips to ensure that you provide outstanding customer service: Before you answer a call, … Continue reading 10 Telephone Etiquettes For Customer Service Representatives

Beach Canteen Project – Another Feather in the Cap for Dubai’s Food Industry?

Usman Ghani (March 4, 2014)

The Beach Canteen project is an event under the Dubai Food Festival which has been underway since the 21st of February, 2014. Showcasing a diversity of affordable food along three prime beaches, namely Jumeriah’s 1, Kite Beach and Sunset Beach, it began on February 27th and will stay operational till Saturday, the 8th of March. … Continue reading Beach Canteen Project – Another Feather in the Cap for Dubai’s Food Industry?

Fashion Retail: How To Enhance Sales Through Customer Service

Usman Ghani (March 4, 2014)

In fashion retail, customer service is important as your portrayal of a product paints an image of value and utility in the mind of customers and is crucial in their preference of your product over others. Customers have ample opportunities to be informed through social media, read online product reviews and fashion magazines while hunting … Continue reading Fashion Retail: How To Enhance Sales Through Customer Service

Customer Service: Changing Trends and How to Gear Yourself

Usman Ghani (March 3, 2014)

New customer service techniques and strategies are being introduced in the market which provide you with the opportunity to “woo“ the customers, engage them and keep them coming back. But sometimes there can also be some challenges. Here are some of the changing trends and how customer service representatives can gear themselves for the challenges … Continue reading Customer Service: Changing Trends and How to Gear Yourself

Top Training Tips For Improving Customer Service

Usman Ghani (February 27, 2014)

Customer Services Representatives are the face of the business. Their interaction with the customer leads to a long term impression in the mind of the customer. This impression can be an asset or a liability for an organization. Companies that invest in ensuring excellence in their customer services normally have higher customer satisfaction and retention … Continue reading Top Training Tips For Improving Customer Service

How Can Customer Service Bring Retail Shops Back In Demand?

Usman Ghani (February 27, 2014)

The introduction of online shopping has brought with it the threat of diminishing retail store demands.  Companies and marketing analysts now debate over whether the traditional model of a Brick- and -Mortar store has ended and the trend of online shopping has taken over. Getting Your Customer To The Store There are many examples of … Continue reading How Can Customer Service Bring Retail Shops Back In Demand?

Addressing Traffic Concerns As JBR Reinvents Itself

Usman Ghani (February 26, 2014)

The Jumeirah Beach Residence area has proved itself time and again that it is the most happening spot in Dubai. It has previously enticed people with all that it has to offer through The Walk, and now it’s set to become a fast favorite once again with the advent of The Beach. Yes, it’s another … Continue reading Addressing Traffic Concerns As JBR Reinvents Itself

Government Summit 2014: A Window to the Future of State Services

Usman Ghani (February 25, 2014)

Already well known for its affluence and grandeur, the Emirates is now all about maintaining citizen-centricity. Serving citizens has become the government’s prime concern as reflected by the second government summit recently held in Dubai. Innovative solutions surfaced as important delegates and ministers gathered from all around the world at the summit. The plenary sessions, … Continue reading Government Summit 2014: A Window to the Future of State Services

5 Point Plan to Deal With An Angry Customer

Usman Ghani (February 25, 2014)

‘Everybody has a plan until they get punched in the face ‘ I believe a customer service representative can relate to this quote by Mike Tyson when dealing with an angry customer. To all the customer service guys out there reading this: I know you have a grin on your face and you know exactly … Continue reading 5 Point Plan to Deal With An Angry Customer

Dubai Expo 2020: A look At The Hospitality Industry

Usman Ghani (February 24, 2014)

Winning the bid for expo 2020 has brought Dubai in the limelight and will naturally result in massive economic growth in all sectors and industries. According to a latest report by Ernst and Young, there was an 80% occupancy rate in hotels of Dubai. The hosting of the Expo 2020 event will particularly bring amplified … Continue reading Dubai Expo 2020: A look At The Hospitality Industry