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Tips to Strike a Home-Run in the Restaurant Business

Usman Ghani (March 20, 2014)

Being in the restaurant business requires extreme care and constant effort in terms of customer service. Surviving in this industry can be cutthroat and is not only based on the quality of service but also its delivery. Attention should be given to each customer’s preference so they feel valued and look forward to coming back … Continue reading Tips to Strike a Home-Run in the Restaurant Business

‘Digital Spring’ and Its Impact on Banking in the Emirates

Usman Ghani (March 19, 2014)

As The Emirates ups the ante on mobile internet, M2M, cloud technology and embraces future generation genomics, the banking sector obviously is feeling the positive reverberations. The moment bank accounts dropped in nicely on our smart phones, banking was revolutionized. What has happened since then is constant evolution. And the banks which fail to keep … Continue reading ‘Digital Spring’ and Its Impact on Banking in the Emirates

3 Ways To Surprise Your Customer

Usman Ghani (March 14, 2014)

Remember the last time a loved one surprised you with a gift and you were completely overwhelmed by the thought. Everybody loves surprises so why wouldn’t your customers? For building brand loyalty, surprise your way to the customers’ heart, ensuring a customer experience worth remembering. Here are some ideas that will surely delight your customers: … Continue reading 3 Ways To Surprise Your Customer

Your Route To Creating Amazing Customer Experience

Usman Ghani (March 13, 2014)

Creating brand loyalty and retaining customers can be a challenge. The choices available to customers are growing by the second which puts businesses under pressure to perform. It turns out that the customer doesn’t need the business anymore but the business needs the customer really! Hence, providing quality customer experience has become a necessity for … Continue reading Your Route To Creating Amazing Customer Experience

Mystery Shopping – The Do’s and Don’ts

Usman Ghani (March 13, 2014)

Mystery shopping, also known as secret shopping, is the art of analyzing a company’s customer connected services discreetly. Mystery shopping has been used for several years now in order to improve the customer experience, and has helped numerous companies gather vital insight into their business. Mystery shopping is a serious business and requires certain skills … Continue reading Mystery Shopping – The Do’s and Don’ts

How To Provide Customer Service Through Twitter

Usman Ghani (March 12, 2014)

The social media revolution has taken the world of customer service by storm, taking the competition amongst companies to a whole new level. Twitter is not only used as an effective marketing tool but also a medium to provide customer service and support. This trend is constantly growing as most top brands have a dedicated … Continue reading How To Provide Customer Service Through Twitter

Is Your Company Protecting Customers From Phishing Attacks?

Usman Ghani (March 12, 2014)

Running an online business comes with challenges such as online threats, frauds and phishing attacks. In a rapidly changing and competitive business environment, customers can easily shift loyalty to another company if they feel a lack of trust or a security concern with your online business. Companies spend millions on software’s that can secure the … Continue reading Is Your Company Protecting Customers From Phishing Attacks?

Right & Wrong Words for Customer Service

Usman Ghani (March 10, 2014)

How many times did you drive the customer’s blood pressure through the roof without realizing where you were going wrong? You spoke politely, tried to come up with the best possible solution but despite all your efforts, instead of calming down the customer, you angered him even more. Why did that happen? The answer is … Continue reading Right & Wrong Words for Customer Service

Hiring the Right Customer Service Rep?

Usman Ghani (March 7, 2014)

Achieving unparalleled customer service begins with selecting the right group of people for executing the task. Choosing the right team can be a daunting task because of the varying advice out there on what skills to look for in a customer service representative. What exactly are the characteristics which a good customer service rep must … Continue reading Hiring the Right Customer Service Rep?

Is Dubai Set To Embrace Bitcoins?

Usman Ghani (March 6, 2014)

Bitcoins has been the talk of most towns, for right, wrong and sometimes weird reasons. While we’ll get to the right and the weird in a bit, the wrong involves illicit transaction that is a possibility since the structure of the Bitcoin network is primarily anonymous. What are Bitcoins? It’s a system of peer-to-peer payment, … Continue reading Is Dubai Set To Embrace Bitcoins?