Mystery shopping, also known as secret shopping, is the art of analyzing a company’s customer connected services discreetly. Mystery shopping has been used for several years now in order to improve the customer experience, and has helped numerous companies gather vital insight into their business. Mystery shopping is a serious business and requires certain skills to perform the job. Want to become a mystery shopper? Read these dos and don’ts of mystery shopping and make the best out of them.
A quick high-five in the hallway or a fresh cup of coffee on the desk - there are so many little things about the workplace that cannot be replicated during a lockdown. In addition to the comradery that we enjoy...Read More
It is safe to say that the current on-going health crisis is posing unprecedented challenges for businesses everywhere. While entrepreneurs must ensure that their businesses keep operating through lockdowns, quarantines, and altered delivery schedules, there is now an additional responsibility...Read More