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6 Ways Gyms Can Improve Customer Experience

Usman Ghani (July 3, 2015)

As more and more people become health conscious, there is a growing demand for fitness centres and health clubs. However, gym members expect a certain level of customer service since they are investing their time and money on a regular basis. The fitness industry can do a lot better if they pay attention to the … Continue reading 6 Ways Gyms Can Improve Customer Experience

How Technology is Changing Customer Service Expectations

Usman Ghani (July 2, 2015)

Technological evolution has changed the way customers shop, communicate and acquire various services. Gadgets have become deeply ingrained in our daily routines from personal computers to smart watches to digital tablets and reading devices, customers are depending more and more on technology to make their experiences hassle-free and convenient. Technological advancements have also enabled businesses … Continue reading How Technology is Changing Customer Service Expectations

Customer Service Tips for Hotel Staff

Usman Ghani (July 1, 2015)

An essential ingredient for success in the hotel business is comfort and quality of experience provided to the guest. As competition grows in the hospitality industry, it is important for hotels to deliver exceptional customer experience which will improve the ratings and positive reviews received by the hotel. When choosing a hotel, potential customers often … Continue reading Customer Service Tips for Hotel Staff

5 Things Every Business Should Know About Evolving Customer Behavior

Usman Ghani (June 29, 2015)

Customers living in the digital age are very demanding and want businesses to offer them personalized experiences. If you want your business to be a success, you need to adopt a customer centric approach. Being friendly, proactive, flexible and emotionally understanding towards your customers can go a long way in building a lifelong relationship with … Continue reading 5 Things Every Business Should Know About Evolving Customer Behavior

4 Tips for Telecom Companies to Improve Service Experience for Customers

Usman Ghani (June 24, 2015)

For those in the Telecom business, customer service is a necessity. With the passage of time customers have become more demanding and technological advancements have raised their expectations. Customers today have a number of options and they don’t hesitate in switching services if a company is unable to live up to their expectations or is … Continue reading 4 Tips for Telecom Companies to Improve Service Experience for Customers

5 Simple Ways to Treat Your Customers Better

Usman Ghani (June 23, 2015)

Happy customers are the key to success for any business. Customers who are satisfied will recommend the products and services of a company to other people. By providing them with remarkable service, a company can build customer loyalty and encourage clients to come back. You need to ask yourself how your business can treat customers … Continue reading 5 Simple Ways to Treat Your Customers Better

Are You Pushing Away Your Customers with these Common Business Blunders?

Usman Ghani (June 22, 2015)

Have you ever thought that making your customers wait in a queue or giving them senseless explanations when they complain can make them switch from your company? Customers prefer an organization that values their needs and serves them promptly and proactively. Many businesses are pushing away their customers without realizing it. It doesn’t matter if … Continue reading Are You Pushing Away Your Customers with these Common Business Blunders?

Tips for Creating an Unforgettable Impression on Your Customers

Usman Ghani (June 18, 2015)

To create an unforgettable impression on customers you need to provide a unique experience throughout the customer journey. Your customers would only return if they believe that they have been treated exceptionally well. Making sure that you always create a good impression on your customers will help you grow your business as it assures the … Continue reading Tips for Creating an Unforgettable Impression on Your Customers

4 Tips for Winning Back Lost Customers

Usman Ghani (June 17, 2015)

The aim of every business is to identify and satisfy customer needs in order to increase their market share. However, running a business means that you have to be prepared to face all kinds of customer-related situations, no matter how difficult they are to deal with. For example, there might be times when you find … Continue reading 4 Tips for Winning Back Lost Customers

3 Ideas for Proactive Customer Engagement

Usman Ghani (June 16, 2015)

Proactive Customer Engagement involves making the first contact with customers via various channels. Businesses, universally want to build relationship with customers and increase the level of engagement, since it ensues more sales and profits. Increasing customer engagement also encourages honest and unbiased feedback from customers. Businesses are able to ascertain the changing needs and demands … Continue reading 3 Ideas for Proactive Customer Engagement