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Top 5 Tips for Reciprocating Loyalty to Customers

(March 6, 2015)

Every business employs various marketing techniques for customer acquisition and retention. Some brands put up eye catching billboards making their products overly alluring for the customers and making claims like “the best beverage” or “the perfect trip planner”. While after purchasing the product or availing the service, the customers feel utterly disappointed. Making false promises … Continue reading Top 5 Tips for Reciprocating Loyalty to Customers

Etisalat Plans to Create a Single Carrier 400 Gbps Technology for Better Service Experience

(March 6, 2015)

Etisalat set to become first ever operator in MENA region to test and commercially launch Single Carrier 400Gbps technology. Etisalat, one of the most popular telecom operator’s in the region has continually thrived to introduce innovative products and services aimed to enhance customer experience. The telecom giant’s new initiative, for which it has partnered with … Continue reading Etisalat Plans to Create a Single Carrier 400 Gbps Technology for Better Service Experience

Why Customer Experience is Important for Business Success

(March 5, 2015)

Customer experience is the conscious and subconscious relationship that a customer has established with a brand. The perception formed is based upon comparisons, past experiences, and value for money derived. Competition in every industry is forcing companies to seriously think about revamping their customer service experience. One typical example is the customers of the airline … Continue reading Why Customer Experience is Important for Business Success

Zain Kuwait Chooses Ericsson for Enhancing Customer Experiences

(March 5, 2015)

Customers of Zain Kuwait will be gaining from improved billing systems and more aligned processes. Ericsson has been given the Business Support Systems (BSS) transformation project for Zain Kuwait. The agreement between the two entails a range of products, solutions and system integration services. The agreement was signed during the Mobile World Congress in Barcelona, … Continue reading Zain Kuwait Chooses Ericsson for Enhancing Customer Experiences

Dubai Courts Introduces New E-service for Efficient Processes

(March 4, 2015)

Dubai Courts has announced the introduction of an electronic service which looks to deliver a smooth and more effective way of publishing legal declaration ads in local newspapers. Dubai courts is looking to offer quality oriented and efficient services which result in complete customer satisfaction, which is in line with the directives of H.H. Sheikh … Continue reading Dubai Courts Introduces New E-service for Efficient Processes