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‘Etisalat UAE’, a New App, to Enhance Customer Service

(August 5, 2014)

New and innovative app by Etisalat launched, to improve customer service efficiency and offer more features to customers on the go. A new application introduced by Etisalat, called the’ Etisalat UAE’ is made for smartphones and tablets, which lets customers select from multiple Etisalat services at one stop. Customers can download the app on their … Continue reading ‘Etisalat UAE’, a New App, to Enhance Customer Service

ADNOC to Upgrade Three Stations in Abu Dhabi

(August 5, 2014)

ADNOC has announced the upgrade of three of its service stations in Abu Dhabi. Due to this upgrade, the service stations Al Samha 1, Zafranah, and Al Mushrif will remain closed from August 3 onwards. The main purpose of closing these facilities is to perform repair and maintenance work which has been due. ADNOC also … Continue reading ADNOC to Upgrade Three Stations in Abu Dhabi

Du Telecom Upgrades Customer Experience With 800 MHz

(August 4, 2014)

Telecom provider Du in vision with its future goals for better customer experience, has successfully tested a bandwidth range between 800 MHz and 1800 MHz.  This is aimed to improve the experience on the 4G LTE network. The new broadband technology aimed at mobile phone users will help provide faster internet speed. The technology was … Continue reading Du Telecom Upgrades Customer Experience With 800 MHz

Fake Calls in UAE Try to Collect Important Data

(August 4, 2014)

Customers are being warned about fake calls, which ask for personal data such as bank account numbers and passwords etc. The Telecommunication Regulatory Authority (TRA) has been notifying mobile phone users about suspicious phones calls, which are scams and try to retrieve important data from customers. The caller pretends to be an official of a … Continue reading Fake Calls in UAE Try to Collect Important Data

6 Tips for Overcoming the Language Barrier With Customers

(August 4, 2014)

How do companies meet the challenge of providing customer service and support in a multicultural environment where representatives are interacting with customers from different backgrounds who speak multiple languages? It might not be possible for every business to hire multilingual staff to meet all their customer support needs whether done over the phone or face … Continue reading 6 Tips for Overcoming the Language Barrier With Customers