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Etisalat Announces Network Upgrades and Expansions

(November 11, 2014)

Etisalat has once again reaffirmed its position as a technology leader in the telecommunication industry with latest upgrades and expansions. In order to improve customer experience, Etisalat has introduced major enhancements in 4G LTE network, which will provide better indoor coverage to mobile users. Currently, the 4G network provides mobile network coverage to 88 percent … Continue reading Etisalat Announces Network Upgrades and Expansions

3 Ways for Delivering Top Notch Customer Service

(November 11, 2014)

No customer settles for less or sticks to a company providing poor customer service. They will instantly look for a better alternative and switch. Whether you are serving disappointed customers from your competitors or your own loyal customers, the key to retention is through top notch customer service. This requires an effort which is based … Continue reading 3 Ways for Delivering Top Notch Customer Service

RTA’s Smart Parking App to Enhance Customer Experience

(November 10, 2014)

The Roads and Transport Authority (RTA) has introduced a new feature for customers in its latest update of its Smart Parking app, easing registration of vehicle number plates issued in other emirates to pay parking fees in Dubai via mobile phone. The app can be downloaded from Apple’s app store or Google Play for android platform. … Continue reading RTA’s Smart Parking App to Enhance Customer Experience

DTCM and Dubai Customs to Collaborate for Developing Tourist Attractions

(November 10, 2014)

Dubai Customs and the Department of Tourism and Commercial Marketing in Dubai (DTCM) signed an agreement to develop tourist facilities at Jumeirah 1, Umm Suqeim 1 and Umm Suqeim 2 harbors through mutual cooperation. According to the agreement DTCM will provide customer service training to Dubai Custom’s staff that will help them run fishermen harbors. … Continue reading DTCM and Dubai Customs to Collaborate for Developing Tourist Attractions

Warba Bank Launches iPhone App for Customer Convenience

(November 7, 2014)

Warba Bank has launched its new iPhone application for customers which allows them access to all relevant and crucial financial transactions regarding their account with the bank. The app is bilingual, offering support in both, English and Arabic. The new app is part of Warba Bank’s vision to enhance customer satisfaction by offering premium services … Continue reading Warba Bank Launches iPhone App for Customer Convenience