In today’s world, when there is a plethora of companies out there ready to welcome your customers, you need all the help you can get in order to keep your dear customers satisfied. Following are five tried and tested tips that will boost your customer satisfaction in no time.
Say No to Jargon
We do it every day. Working in a particular industry, we are exposed to field-specific jargon daily. Use of jargon while communicating with your customers can lead to frustration and thus an immediate drop in customer satisfaction.
Speaking in explanatory terms is a surefire way to boost customer satisfaction and begin a relationship with your customers that is essential for the sustainability of your business.
Effective listening – fewer mistakes, satisfied customer. Listen, relax and focus! Do not be hesitant in seeking clarification, so as to avoid mistakes. Listen with not only your ears, but with your eyes as well; Gestures and expression can help you to understand the emphasis of what is being said.
Anger and Criticism – Deal With it
A raging customer is an unsatisfied customer. A huge chunk of customer service is about handling unsatisfied customers, who have become frustrated due to in-effective service. Let them throw fire balls at you while you empathize with them. Let them get it all out of their system, so that you may start working on re-building your rapport. Remember: never react in a negative manner. You will most probably lose that customer.
Respond To Messages Promptly
We all know how frustrating and annoying it can be to wait for a reply to the mail that you sent 3 days ago. Always remember that there are possibly hundreds of competitors out there who will be more than happy to cater to the needs of your client.
Let the customer know that you have received their mail, and you are working on their request. This assures the customer that his problems are being given the utmost attention, and he can sleep peacefully while you work to remove any hurdle that has come his way.
Honor Your Commitments
This one goes without saying. No one likes to be disappointed, especially the customers. It is better to promise that the shipment will arrive in a week, than to promise an earlier date of delivery for the mere purpose of impressing a client, and then failing to live up to your word.
There are very high chances that a customer has made a future plan that revolves around the word that you gave. Be true to your clients. In case something goes wrong, contact them ASAP and assure them that you are trying your best to honor your commitment.