RTA Automates IVR Services for Increasing Customer Convenience

The Roads and Transport Authority (RTA) has announced that it has automated several customer-oriented services. The authority revealed that the aim behind the move is to make the services available to customers via convenient technological means. This will help the authority to enhance the customer experience. This initiative is in accordance with the vision to turn Dubai into a smart city.

Commenting on the latest move, the Chief Executive Officer of RTA’s Corporate Administrative Support Services, Yousef Al Rida said that the Customer Service Department has automated a number of services after revamping and configuring the Interactive Voice Response (IVR) system, so customers can get automated responses against their queries.

The services delivered to customers under this system include renewal of driving licenses and vehicle registration, change of motor vehicle ownership, exporting of motor vehicles, disabled services, senior services, parking services, station & metro services, NOL Cards, seasonal parking cards, water taxi reservation, payment for metro offences and bus violations.

According to Yousef Al Rida, when it comes to providing services the Customer Service Department always strives to meet customer expectations and needs in a timely manner. He further added that the department is making the most of technological advancements and human support in order to accomplish this task. Al Rida also said that the department intends to make customers as happy as possible.