The recognized telecom operator in the Middle East and Africa, Etisalat has won the award for best overall operator of the year at CommsMea awards 2013, whereas the criteria for distinction included business growth, innovation, financials and the quality of services. Etisalat CEO, Saleh Al Abdooli, said, “Etisalat has always been at the forefront of … Continue reading Etisalat Bestowed With 2013 CommsMea Award for Best Overall Operator
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With a growing market and increasing competition, service quality has become an important means of differentiation and path to achieve business success. To accomplish the same, UAE telecom enterprises are swiftly adapting to new technological imperatives and are becoming more customer-centric, focusing on customer needs rather than product features. For instance, telecom providers have moved … Continue reading Telecom Sector Re-Invention: Adopting ICT & Customer-Centric Approach
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Country’s leading manufacturers get together in the first edition of ‘made in UAE’ exhibition and conference, at Expo Centre, Sharjah, dated December 9th to 12th, 2013. The purpose of the event is to promote UAE’s manufacturing industry, giving a platform to local firms for showcasing their manufacturing capabilities and exploring opportunities for expanding business ties. … Continue reading A Boost for Local Manufacturing Firms to Reach Wider Customer Markets
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The customer relations department at Dubai electricity and water authority (DEWA) acquired the ISO 10002 certificate for excellent service. The success is majorly attributed to the scrupulous management of its eComplain system for discontent customers. The department’s online operations, implemented in 2007, were certified by bureau veritas as extremely smooth and efficient in responding to … Continue reading Customer Relations Department of DEWA Wins ISO 10002 Certification for Excellence, All Hail The eComplain System
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Abu Dhabi Airports Company (Adac) is discussing the development of road and railway connectivity to the new Midfield Terminal project with the Department of Transport. Adac has multiple plans for the expansion of the project and its future development, one of which is allocating space for a light rail or metro once the project finds … Continue reading The New Midfield Terminal of Abu Dhabi is All Geared to Provide Metro Link to Airport
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Metro users can now save travel time by planning their journey in a much better way with the help of a new smart phone app. This smart wonder app comes with numerous benefits for Metro travelers. Its smart station detective system, containing a map of the entire Metro network helps travelers to locate their nearest … Continue reading Students Develop ‘Metromate’: An App To Provide Metro Schedule
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The GCC States of Saudi Arabia, Qatar, Bahrain and Kuwait are introducing the long awaited GCC common currency at the end of December this year. The monetary unit, informally named the ‘Khaleeji’ will be pegged to the US Dollar and will unify the GCC countries on several platforms. The GCC monetary unit is a part … Continue reading GCC Common Currency Set to Launch End of December 2013
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Seeking strong traction with Turkish business community in the UAE, United Arab Bank (UAB), the fastest growing bank in the Middle East, has established a desk particularly to assist Turkish business in the UAE. Not only this support holds promise for local businesses but also for UAE businesses trading in the Turkish market. After forming … Continue reading United Arab Bank Launches Desk to Support Turkish Businesses in the UAE
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HSBC customers were dissatisfied and angry over the technical defect that hindered them from withdrawing cash from the ATMs or make use of their credit or debit cards. HSBC was proactive and instantly posted the news of the technical glitch on twitter to broadcast it to all its customers, but could not control their rage … Continue reading Customers of HSBC in UAE and Gulf are Enraged With Poor Service From the Company
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Target 2020: Your mobile phone is all that you will need to access services. Now Emirati citizens will be able to sit in the comfort of their living room to access and process services offered by most government agencies and private institutions. Citizens would have an instant access to the public and private information and … Continue reading Integration of Government and Private Services on the Mobile Platform
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