Ooredoo Introduces New Features to Enhance Customers’ Experience

Ooredoo Kuwait launched new services for customers of the postpaid plan, Shamel, to offer better service quality and connectivity.

The recently introduced features aim to enhance customer service experience and create a unique selling point for the company. The Shamel portfolio has been made to facilitate the postpaid customers with uninterrupted high speed service.

Customers will be given precedence when contacting Ooredoo call center agents, which will help resolve problems quickly and add to service quality. Customers will also be able to use dedicated servers for priority internet access. This will allow customers high speed internet without any constraints or delays.

Additionally customers will have access to latest devices in the market before they are officially launched for public. Moreover, discounts will be offered on handsets to reward customers for being part of Kuwait’s most exclusive post-paid plan.

Shamel customers with platinum-tier membership can earn discounts and vouchers from Kuwait’s top retailers and service providers. All these services are an extension to Shamel’s standard unique features which are known for flexibility and value for their money. Few of most popular value-adding features include the ability to carry forward unused minutes to the next month and shared internet packages.